Work item sent to multiple workflow inboxes after deadline

[Mark Pyc]

G'day D,

The option of not setting the original item to obsolete works very
well when the task is asyncronous since no matter which agent
processes the step the terminating event will complete both.

The other standard option is simply to terminate the current Workitem
and send a new one to both the original agent and their one up. In
these cases the limitation is that you need one text that will suit
both.

If you really want seperate texts then place in a 1 from 2 fork. If
you've got a user decision and one manager makes that decision the
other fork (and therefore workitem) will be cleaned up. If the
managers make the decision effectivel simultaneously, one of them will
win - does it really matter which?

Hope this helps.

Have fun,
Mark

On 9/14/05, Deanna Wong <deanna.wong at alcatel.com> wrote:
> Hi:
>  
> I hope you can help.
>  
> We currently have a time approval workflow set-up to run as follows:
>  
> 1. Employee submits time and the workflow sents a work item to the
> employee's manager for approval.
> 2. After 3 days, the workflow removes the work item from the employee's
> manager's workflow inbox and sends a new work item to the manager's
> manager's workflow inbox.
>  
> The business now wants to change the escalation process to the following
> instead:
>  
> 1. Employee submits time and the workflow sents a work item to the
> employee's manager for approval.
> 2. After 3 days, the manager's manager should have a work item in their
> workflow inbox as well, without removing the original work item from the
> employee's manager.
>  
> I am not sure how this can be done but I have thought of 2 options:
> Option 1:
> Don't make the work item in the employee's manager workflow inbox obsolete
> after the deadline and create a new work item to be sent to the manager's
> manager's workflow inbox - problem with this is that we can to probably make
> sure that when one of the approvers picks up the work item to work on, the
> other approver should not have the work item in their workflow inbox as
> well.  We probably have to take care of the replace functionality as well as
> the resubmission i.e. it should go back to the other approver's workflow
> inbox after replace or resubmit is executed.
> Option 2:
> Somehow after the deadline, add the manager's manager as the agent for the
> same work item that is currently in the employee's manager's workflow inbox
> (I do not even know if this is possible).  Hopefully, this will resolve the
> replace and resubmission functionality questions.
>  
> Am I over thinking this?  Is there a better way of doing this?  Has anyone
> done this before?
>  
> Cheers,
> d.
>  
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