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<DIV dir=ltr align=left><SPAN class=198323019-14092005><FONT face=Tahoma
color=#0000ff size=2>Hi Jeff:</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=198323019-14092005><FONT face=Tahoma
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=198323019-14092005><FONT face=Tahoma
color=#0000ff size=2>Thank you so much for your response - your idea is so much
better! We did suggest that an email goes to the Boss instead, but the
business wants the work item to be in both the manager's and the boss's wf inbox
so that either of them can execute the item. Thanks
again!</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=198323019-14092005><FONT face=Tahoma
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=198323019-14092005><FONT face=Tahoma
color=#0000ff size=2>Cheers,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=198323019-14092005><FONT face=Tahoma
color=#0000ff size=2>d.</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
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<FONT face=Tahoma size=2><B>From:</B> sap-wug-bounces@mit.edu
[mailto:sap-wug-bounces@mit.edu] <B>On Behalf Of </B>Jeff
Rappaport<BR><B>Sent:</B> Wednesday, September 14, 2005 12:57 PM<BR><B>To:</B>
sap-wug@mit.edu<BR><B>Subject:</B> Re: Work item sent to multiple workflow
inboxes after deadline<BR></FONT><BR></DIV>
<DIV></DIV>
<P>Deanna,</P>
<P> You were on the right track with Option 2, but after the
DM, have a <U>New</U> work item go to the Mgr & Mgr's Boss. A question would
be does the Boss need to actually execute this item, or do they just need to be
notified? If so, you can keep the work item in the Mgr's inbox & just send a
message to the Boss. Hope that helps.</P>
<P>-- <BR>Jeffrey A. Rappaport<BR>Business Workflow, LLC<BR><A
href="http://www.Business-Workflow.com">www.Business-Workflow.com</A></P>
<P>
<P>Quoting Deanna Wong:<BR><BR>> Hi:<BR>><BR>> I hope you can
help.<BR>><BR>> We currently have a time approval workflow set-up to run
as follows:<BR>><BR>> 1. Employee submits time and the workflow sents a
work item to the<BR>> employee's manager for approval.<BR>> 2. After 3
days, the workflow removes the work item from the employee's<BR>> manager's
workflow inbox and sends a new work item to the manager's<BR>> manager's
workflow inbox.<BR>><BR>> The business now wants to change the escalation
process to the following<BR>> instead:<BR>><BR>> 1. Employee submits
time and the workflow sents a work item to the<BR>> employee's manager for
approval.<BR>> 2. After 3 days, the manager's manager should have a work item
in their<BR>> workflow inbox as well, without removing the original work item
from the<BR>> employee's manager.<BR>><BR>> I am not sure how this can
be done but I have thought of 2 options:<BR>> Option 1:<BR>> Don't make
the work item in the employee's manager workflow inbox obsolete<BR>> after
the deadline and create a new work item to be sent to the manager's<BR>>
manager's workflow inbox - problem with this is that we can to probably
make<BR>> sure that when one of the approvers picks up the work item to work
on, the<BR>> other approver should not have the work item in their workflow
inbox as<BR>> well. We probably have to take care of the replace
functionality as well as<BR>> the resubmission i.e. it should go back to the
other approver's workflow<BR>> inbox after replace or resubmit is
executed.<BR>> Option 2:<BR>> Somehow after the deadline, add the
manager's manager as the agent for the<BR>> same work item that is currently
in the employee's manager's workflow inbox<BR>> (I do not even know if this
is possible). Hopefully, this will resolve the<BR>> replace and
resubmission functionality questions.<BR>><BR>> Am I over thinking
this? Is there a better way of doing this? Has anyone<BR>> done
this before?<BR>><BR>> Cheers,<BR>>
d.<BR>><BR>><BR><BR><BR> </P><BR></BODY></HTML>