SAP Inbox through BSP

[Lyal Schumann]

Greetings W'flowers
 
Please excuse the vagueness of this post, but I'm not entirely sure
myself what I need to do. Hence, any help or guidance, however obscure,
would be appreciated. Alternately, recommendations for a nice mental
institution would also be welcomed.
 
I am working on a CRM 4.0 (SP1) system, and have designed a rather
lovely workflow the handles customer interaction records. Everything
works fine using the Business Workplace in the SAP GUI. The boffins here
have created a browser-based frontend using BSP that will be used by the
Call Centre guys. While this includes an Inbox as standard, this does
not seen to have any link to the SAP Business Workplace.
 
So, my question is: Is there an easy way of replicating the Business
Workplace in the browser frontend? Or will I need to develop something
specifically?
 
There is also a mythical Workflow Modeler
<http://help.sap.com/saphelp_crm40sr1/helpdata/en/1c/e605d71ae0ec47a2320
8a6b2ce1e4e/frameset.htm>  that we can't seem to get working. Is this
the answer to my plight?
 
Any suggestions will be welcomed!
 
Thanks
 
Lyal

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