SAP Inbox through BSP

[Alon Raskin]

Why not just use WebGUI?
 
Alon Raskin
e:  <mailto:araskin at 3i-consulting.com> araskin at 3i-consulting.com
w:  <http://www.3i-consulting.com/> http://www.3i-consulting.com
 

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From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of
Lyal Schumann
Sent: Wednesday, November 23, 2005 5:05 AM
To: sap-wug at mit.edu
Subject: SAP Inbox through BSP


Greetings W'flowers
 
Please excuse the vagueness of this post, but I'm not entirely sure myself
what I need to do. Hence, any help or guidance, however obscure, would be
appreciated. Alternately, recommendations for a nice mental institution
would also be welcomed.
 
I am working on a CRM 4.0 (SP1) system, and have designed a rather lovely
workflow the handles customer interaction records. Everything works fine
using the Business Workplace in the SAP GUI. The boffins here have created a
browser-based frontend using BSP that will be used by the Call Centre guys.
While this includes an Inbox as standard, this does not seen to have any
link to the SAP Business Workplace.
 
So, my question is: Is there an easy way of replicating the Business
Workplace in the browser frontend? Or will I need to develop something
specifically?
 
There is also a mythical Workflow
<http://help.sap.com/saphelp_crm40sr1/helpdata/en/1c/e605d71ae0ec47a23208a6b
2ce1e4e/frameset.htm> Modeler that we can't seem to get working. Is this the
answer to my plight?
 
Any suggestions will be welcomed!
 
Thanks
 
Lyal
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