Agent Assignment not active in Production Support

[Lalitha Sankaran]

Hi All,
 The Agent Assignment in the task is active in Dev,
and the workitems are sent to the correct Agents
that are picked using Method and our own logic.
 Everything was working fine in Dev,
But after moving to PS, The workflow
gets started , The agents are picked,
but the workitem is not sent,Since the Agent Assignment
is not active.
 What Do I need to check ?
 Please Advise,
Lalitha
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