Agent Assignment not active in Production Support

[Mike Pokraka]

Hi Lalitha,
Agent assignments are either in a separate customising transport or done
manually in each system, depending on how your system is configured.
Cheers
Mike

Lalitha Sankaran wrote:
> Hi All,
>  The Agent Assignment in the task is active in Dev,
> and the workitems are sent to the correct Agents
> that are picked using Method and our own logic.
>  Everything was working fine in Dev,
> But after moving to PS, The workflow
> gets started , The agents are picked,
> but the workitem is not sent,Since the Agent Assignment
> is not active.
>  What Do I need to check ?
>  Please Advise,
> Lalitha
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Mike Pokraka
Senior Consultant
Workflow Connections Ltd.
Mobile: +44 (0)7786 910 855