Reminder and escalation

[Peter Roehlen]

Hi Johnson,
 The program you mentioned is great for notifying people that they have a 
work item in their workflow inbox but unfortunately does nothing about 
sending an email or moving a work item to another person's inbox after a 
deadline.
 You need to look into deadline monitoring which is probably a bit too 
involved to explain here. Check the R/3 library at http://help.sap.com. Pick 
your release and then do a search using "deadline monitoring." There is some 
config to be set up and a batch job to be scheduled. In the workflow builder 
there is a wizard called "Model deadline monitoring".
 There is another wizard for sending email called "Include Send Mail."
 Good luck,
 Peter Roehlen.

 On 5/20/05, Zavier, Johnson <JZavier at suncor.com> wrote: 
> 
> Hi All,
> We have a requirement to send a reminder e-mail to user when the work
> item is not processed within eg: 3 business days and forward the work
> item to manager of the agent if the item was not processed in 6 business
> days.
> 
> I found the RSWUWFML2 program to send an e-mail notification when the
> work item was created.
> 
> Any input is greatly appreciated. We want to implement a common business
> process across all workflows in SRM,CRM and R3 4.7.
> 
> regards
> Johnson Zavier
> SAP ABAP/Workflow
> Project Cornerstone, 1721D
> Suncor Energy Inc.
> 
> 
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