Reminder and escalation

[Zavier, Johnson]

Hi All,
  We have a requirement to send a reminder e-mail to user when the work
item is not processed within eg: 3 business days and forward the work
item to manager of the agent if the item was not processed in 6 business
days.

I found the RSWUWFML2 program to send an e-mail notification when the
work item was created. 

Any input is greatly appreciated. We want to implement a common business
process across all workflows in SRM,CRM and R3 4.7.

regards
Johnson Zavier
SAP ABAP/Workflow 
Project Cornerstone, 1721D
Suncor Energy Inc.


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