<div>Hi Johnson,</div>
<div> </div>
<div>The program you mentioned is great for notifying people that they have a work item in their workflow inbox but unfortunately does nothing about sending an email or moving a work item to another person's inbox after a deadline.
</div>
<div> </div>
<div>You need to look into deadline monitoring which is probably a bit too involved to explain here. Check the R/3 library at <a href="http://help.sap.com">http://help.sap.com</a>. Pick your release and then do a search using "deadline monitoring." There is some config to be set up and a batch job to be scheduled. In the workflow builder there is a wizard called "Model deadline monitoring".
</div>
<div> </div>
<div>There is another wizard for sending email called "Include Send Mail."</div>
<div> </div>
<div>Good luck,</div>
<div> </div>
<div>Peter Roehlen.</div>
<div><br> </div>
<div><span class="gmail_quote">On 5/20/05, <b class="gmail_sendername">Zavier, Johnson</b> <<a href="mailto:JZavier@suncor.com">JZavier@suncor.com</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Hi All,<br>We have a requirement to send a reminder e-mail to user when the work<br>item is not processed within eg: 3 business days and forward the work
<br>item to manager of the agent if the item was not processed in 6 business<br>days.<br><br>I found the RSWUWFML2 program to send an e-mail notification when the<br>work item was created.<br><br>Any input is greatly appreciated. We want to implement a common business
<br>process across all workflows in SRM,CRM and R3 4.7.<br><br>regards<br>Johnson Zavier<br>SAP ABAP/Workflow<br>Project Cornerstone, 1721D<br>Suncor Energy Inc.<br><br><br>------------------------------------------------------------------------
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