Problem in Agent determination

[Gonzalez Cartagena, Cristian A.]

 Hi All,

We have a simple rule that determines the agent from a Z table, using PFAC.
In QA environment the workflow was tested OK, but in PRD client we got a
problem "Workflow nnnnn step 61: Error or exception resolving role
'AC90100004' ".
The error occurs in the first task of the workflow. 

If workflow is  restarted from transaction SWPR, the user task is routed to
the right agent.

The problem is for the same user starting the same workflow in different
times along one day: some workitems are OK, but other workitems are wrong
(appear in SWI2_DIAG with "agent" mark).

Any help is highly appreciated.

Cristian


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