[Tang-residents] FW: Hiring: Open student consultant positions in IS&T - Westgate and Tang Hall RCCs

[Michael J Collins]

FYI



Hello,

MIT Information Services and Technology is hiring for multiple student positions.  Westgate and Tang Hall Residential Computing Consultants,  Residential Computing queue manager, Athena Consultant and MIT Computing Helpdesk Consultant.  All positions start at $12.50 per hour.  All positions are open to MIT students.  Please see our web page for more complete job descriptions:   http://ist.mit.edu/support/servicedesk/hiring


Westgate and Tang Hall Residential Computing Consultants:

MIT IS&T is looking for self-motivated individuals to support the MIT Network in your residence hall.  Residential Computing Consultants (RCCs) work among a team of peers to help students connect to the MIT network, answer questions pertaining to computing in the MIT dorms and assist with printing to the dorm printers.  RCCs are expected to work closely with other consultants to ensure quick and professional communication and problem resolution to the MIT residential community.  We train all new consultant, but basic knowledge of Windows XP, Vista, 7 and OS X are helpful.  Some knowledge of IP networking concepts is a plus.  RCCs are expected to make frequent site visits to residents within their own dorm and residents in nearby dorms.
Time commitments for RCCs can vary between 3 and 10 hours per week depending on the case load and additional projects.



Residential Computing queue manager:

MIT IS&T is looking for a detail oriented individual to help ensure trouble tickets are met with quick and appropriate resolution.  Some of the tasks the queue manager will be responsible for include:
 - Reviewing all open cases on a daily basis to determine if further action is needed
 - Notifying Residential Computing Consultants of the next appropriate action for open or stalled cases
 - Helping RCCs find other consultants to help with a case when coverage or assistance is needed
 - Notifying the Residential Computing Supervisor of cases that are in need of his/her attention or when there are trends in the problems being reported

This is a new position and may evolve over time.  Current estimates for time commitments is approximately thirty minutes to one hour per day.



Help Desk student consultant:

Student consultants provide computing assistance to faculty, students and staff using Macintosh and Windows computers. They record, troubleshoot and resolve customer problems via phone, email, and the web and in person.
Typical problems include difficulties connecting to the MIT network, operating system damage, virus infections or printing failures.
Candidates should be comfortable using Macintosh or Windows computers, but we will also provide extensive training.
Consultants work 6 - 8 hours a week during the academic year and/or 15 - 40 hours a week during the summer, between 8:00 am and 6:00 pm, Monday through Friday. There are no evening or weekend work hours. An initial commitment of two semesters is expected.


Athena Consultant:

Athena Consulting provides support for the campuswide Athena computing environment. We assist all users with the public workstations around campus, and provide some support for private Athena workstations. We support a variety of topics ranging from basic UNIX commands, web browsing and certificates to LaTeX, Matlab, and other academic software packages.
Athena consulting is specifically hiring students interested in working during the summer.



IS&T will be accepting applications until 4/9/2009.  Please send us a copy of your resume and a cover letter as outlined on our hiring pages: http://ist.mit.edu/support/servicedesk/hiring/resume
Please indicate in your cover letter which position you are intrested in applying for.

Thank you very much,

--
Stuart Peloquin
Residential Networking Coordinator
Client Support Services
Information Services and Technology, MIT
hdhiring at mit.edu





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