delay in workflow appearing in one inbox versus another

[Carolyn A Fuller]

It sounds like no one has encountered this issue before and we only have one user out of hundreds who is complaining. I will make sure she is refreshing her inbox.

Thanks,

Carolyn
On Sep 21, 2016, at 12:05 PM, Rick Bakker <rbakker at gmail.com<mailto:rbakker at gmail.com>> wrote:

I would also check if her inbox is one that requires refreshing (obvious, I know, but I have to ask).

On Wed, Sep 21, 2016 at 11:53 AM, Pavan Bhamidipati <bpawanchand at gmail.com<mailto:bpawanchand at gmail.com>> wrote:
Hi Carolina,

I would request you to check if there are any conditions maintained for the approval step in the conditions tab. For example. If "create condition" is maintained in the step then the work item status initially will be set to in preparation,when the condition is met the work is set to  Ready which makes the work item to appear in the inbox.


Thanks,
Pavan

Sent from iPhone.
Excuse for typos and brevity.


On Wednesday 21 September 2016, Carolyn A Fuller <fuller at mit.edu<mailto:fuller at mit.edu>> wrote:
Rick,

I did check the logs and she was the only agent to touch the workflow other than our batch processor.

I can’t prove that the item appeared in her colleague’s inboxes before it appeared in hers. I have to take her word for it. The workflow was started at 16:49 and she noticed it in her inbox around 17:15.

Carolyn
On Sep 21, 2016, at 10:59 AM, Rick Bakker <rbakker at gmail.com> wrote:

Hi Carolyn,

I would check the workflow log (SWI1) first to see if what she is saying is actually the case.
It could be that the workitems are getting forwarded or escalated to her.

regards
Rick


On Wed, Sep 21, 2016 at 10:53 AM, Carolyn A Fuller <fuller at mit.edu> wrote:
Hi all,

I have an end user that says she has been experiencing significant delays in workflow items appearing in her inbox. The items will appear in the inboxes of colleagues long before the same items appear in her inbox.

Has anyone else experienced this? Do you know what could cause it?

We converted from ECC to Hana last December.

---------------------
Carolyn Fuller
DevOps Engineer
Information Systems and Technology
Massachusetts Institute of Technology
Room W92-243F
Cambridge, MA 02139
(617) 253-6213<tel:%28617%29%20253-6213>
http://fuller.mit.edu/





_______________________________________________
SAP-WUG mailing list
SAP-WUG at mit.edu
http://mailman.mit.edu/mailman/listinfo/sap-wug


_______________________________________________
SAP-WUG mailing list
SAP-WUG at mit.edu
http://mailman.mit.edu/mailman/listinfo/sap-wug


---------------------
Carolyn Fuller
DevOps Engineer
Information Systems and Technology
Massachusetts Institute of Technology
Room W92-243F
Cambridge, MA 02139
(617) 253-6213<tel:%28617%29%20253-6213>
http://fuller.mit.edu/






--
Regards
PavanChand<http://in.linkedin.com/in/pavanbhamidipati>
SAP Business Card<http://www.sdn.sap.com/irj/scn/bc?u=ZvtTlHM7CUA%3D>



_______________________________________________
SAP-WUG mailing list
SAP-WUG at mit.edu<mailto:SAP-WUG at mit.edu>
http://mailman.mit.edu/mailman/listinfo/sap-wug


_______________________________________________
SAP-WUG mailing list
SAP-WUG at mit.edu<mailto:SAP-WUG at mit.edu>
http://mailman.mit.edu/mailman/listinfo/sap-wug


-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mailman.mit.edu/pipermail/sap-wug/attachments/20160921/77fe2cba/attachment.html