Offline Approval to ECC via Outlook

[Cathy]

Snehal,  I have done something like this only from CRM using inbound processing.  Email gets sent to user, they approve a quote by clicking on a link.  That sends an email to CRM and via inbound processing, I have code that update the quote.  All offline.  Let me know if I should did up my notes.  


From: Snehal Kutumbale <snehal.kutumbale at gmail.com>
To: SAP Workflow Users' Group <sap-wug at mit.edu> 
Sent: Friday, February 1, 2013 5:48 AM
Subject: Re: RE: Offline Approval to ECC via Outlook


Thanks Jocelyn and Florin. The extended notification works only in the network. Our requirement is a truely offline solution. 

From ECC, we are able to send the email with the link, but user has to click on the link and send a reply back to SAP with this solution. 


Thanks & Regards,
Snehal


On Thu, Jan 31, 2013 at 11:14 AM, Dart, Jocelyn <jocelyn.dart at sap.com> wrote:

Glad you found an answer Florin... just btw it does sound more like the Duet approach from what I've seen.
>
>
>-----Original Message-----
>From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Florin Wach
>Sent: Wednesday, 30 January 2013 8:04 PM
>To: SAP Workflow Users' Group
>Subject: Re: RE: Offline Approval to ECC via Outlook
>
>Hello Jocelyn,
>hello Snehal,
>
>thank you for pointing out the SRM solution, and it seems to be an interesting approach, so I'll have a look at it sooner or later.
>
>With on client I've configured a custom hyperlink which is swapped during the Extended Notifications, which again links to a custom small webservice, allowing approval/rejection or purchase orders and purchase requisitions. But it was the client's requirement that the users HAVE TO identify themself again by providing SAP username and correct password.
>
>I think, an interactive logon procedure, will still be required for the critical business approval processes, regardless if there's a working offline approval in place or not.
>
>Florin
>
>
>-------- Original-Nachricht --------
>> Datum: Wed, 30 Jan 2013 00:30:24 +0000
>> Von: "Dart, Jocelyn" <jocelyn.dart at sap.com>
>> An: "SAP Workflow Users\' Group" <sap-wug at mit.edu>, David G Cooper <davidgcooper06 at gmail.com>
>> Betreff: RE: Offline Approval to ECC via Outlook
>
>> HI Snehal,
>> SRM has a standard provided example of this sort of offline approval using
>> mail.   So if you have access to SRM you might like to take a look at the
>> relevant program.
>>
>> BTW you could use Extended Notifications to generate and send the mail -
>> which is the job of Extended Notifications -  but you would need to create a
>> custom handler for your notification to swap the standard hyperlinks for
>> your approve/reject hyperlinks.
>>
>> Even with XML you need to logon somehow to send data into the system.
>> I'd be curious to know if anyone is using web activities.  I haven't heard
>> of it so far.
>> Regards,
>> Jocelyn
>>
>> From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
>> Of Snehal Kutumbale
>> Sent: Saturday, 26 January 2013 11:51 PM
>> To: David G Cooper
>> Cc: sap-wug at mit.edu
>> Subject: Re: Offline Approval to ECC via Outlook
>>
>> Hello Everyone,
>>
>> We had a look at the web-activity step in the workflow, as we are trying
>> to build offline email approval in ECC, without connecting to SAP. (So
>> extended notification doesn't work).
>>
>> As per documents, the web--activity sends an XML document to the specified
>> URL and can wait for response. Can it also send the XML document to the
>> specified email address?
>>
>> Thanks & Regards,
>> Snehal
>> On Fri, Jan 25, 2013 at 2:30 PM, David G Cooper
>> <davidgcooper06 at gmail.com<mailto:davidgcooper06 at gmail.com>> wrote:
>>
>> Hi Snehal,
>>
>>
>>
>> Based on the requirements listed I would look into the Webflow inbound
>> communication options.  I have read about this some time back but cannot
>> remember the specifics.
>>
>>
>>
>> Basically you need to provide in the Email HTML buttons that send an
>> email/message back to the Webflow engine.  The webflow engine then instantiates
>> a workflow based on the contents of the email/message and takes the
>> appropriate actions.  It may be better to use a SOAP message rather than email.
>>
>>
>>
>> Remember that email is a store and forward mechanism and SAP has no way of
>> removing a message from the recipients list in outlook once actioned.
>> This is where DUET excels as it has full integration to the SAP
>> workflow/Webflow interfaces.
>>
>>
>>
>> Kind Regards
>>
>> David Cooper
>>
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