Agent assignment situation

[Robert van den Berg]

Hi Florin, Rick,
 
thanx for the replies. Too bad this can't be done on a standard non-abap
way...
But the solution from Florin is a nice one.
 
Thanx for the quick replies!
Good to see that the WUG is still active..
 
kind regards,
Robert
 
 
On Oct 24, 2012 13:32 "Florin Wach" <florin.wach at gmx.net> wrote:
> Hi,
> yes, I do the same, but within the Rule resolution implementation I
> usually add a container-element ACTUAL_AGENT. With the workflow, I do
> the same, i.e. storing the _actual_agent of the recurring step into a
> separate container element ACTUAL_AGENT_OF_DECISION... (or something
> appropriate) and pass this to the rule.
> The rule looks at first into the rule container, checks for the
> actual_agent element, and if found, it uses this one to the assigned
> agents and ends the processing,
> otherwise the rule proceeds normally and find the group or whatever
> needs to be done.
> best wishes,
> Florin
> -------- Original-Nachricht -------- 
> > Datum: Wed, 24 Oct 2012 21:59:41 +1100
> > Von: Rick Bakker <rbakker at gmail.com>
> > An: "SAP Workflow Users\' Group" <sap-wug at mit.edu>
> > Betreff: Re: Agent assignment situation
> > Hello,
> > I would use a container element Current_Agents for the agent and not
> > use a default rule.
> > Fill Current_Agents in a step or steps before the user decision.
> > If a different container element, say Actual_Agent, is empty then
> > have
> > a step (which calls a task which calls a method that calls fm
> > RH_GET_ACTORS which calls the rule) to fill Current_Agents,
> > otherwise
> > assign Actual_Agent to Current_agent.
> > Actual_Agent is filled with the actual agent of the user decision
> > step.
> > regards
> > Rick Bakker / hanabi technology
> > On Wed, Oct 24, 2012 at 9:43 PM, Robert van den Berg
> > <wug at bergtop-ict.nl>
> > wrote:
> > > Hi all,
> > > I have a situation where I have a step (user descision) in the
> > > workflow
> > > which goes to a group of people via a rule.
> > > Person A takes the task, chooses an option and the next step goes
> > > to a
> > > different department. When this task is done, the workflow returns
> > > to
> > the
> > > user descision but I want this task only to be delivered at person
> > > A,
> > not to
> > > the whole group.
> > > I tried to do this using the default rule on the task and on the
> > > step,
> > using
> > > a container element for the agent. So at first, the
> > > containerelement is
> > > empty and I assumed that then the default rule would be used.
> > > But now I see that the workflow runs in error because the agent
> > > could
> > not be
> > > determined.
> > > How can I create this requirement?
> > > Kind regards,
> > > Robert
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