Agent assignment situation

[Florin Wach]

Hi,

yes, I do the same, but within the Rule resolution implementation I usually add a container-element ACTUAL_AGENT. With the workflow, I do the same, i.e. storing the _actual_agent of the recurring step into a separate container element ACTUAL_AGENT_OF_DECISION... (or something appropriate) and pass this to the rule.

The rule looks at first into the rule container, checks for the actual_agent element, and if found, it uses this one to the assigned agents and ends the processing, 
otherwise the rule proceeds normally and find the group or whatever needs to be done.

best wishes,
   Florin



-------- Original-Nachricht --------
> Datum: Wed, 24 Oct 2012 21:59:41 +1100
> Von: Rick Bakker <rbakker at gmail.com>
> An: "SAP Workflow Users\' Group" <sap-wug at mit.edu>
> Betreff: Re: Agent assignment situation

> Hello,
> 
> I would use a container element Current_Agents for the agent and not
> use a default rule.
> Fill Current_Agents in a step or steps before the user decision.
> 
> If a different container element, say Actual_Agent, is empty then have
> a step (which calls a task which calls a method that calls fm
> RH_GET_ACTORS which calls the rule) to fill Current_Agents, otherwise
> assign Actual_Agent to Current_agent.
> 
> Actual_Agent is filled with the actual agent of the user decision step.
> 
> regards
> Rick Bakker / hanabi technology
> 
> On Wed, Oct 24, 2012 at 9:43 PM, Robert van den Berg <wug at bergtop-ict.nl>
> wrote:
> > Hi all,
> >
> >
> >
> > I have a situation where I have a step (user descision) in the workflow
> > which goes to a group of people via a rule.
> >
> > Person A takes the task, chooses an option and the next step goes to a
> > different department. When this task is done, the workflow returns to
> the
> > user descision but I want this task only to be delivered at person A,
> not to
> > the whole group.
> >
> >
> >
> > I tried to do this using the default rule on the task and on the step,
> using
> > a container element for the agent. So at first, the containerelement is
> > empty and I assumed that then the default rule would be used.
> >
> > But now I see that the workflow runs in error because the agent could
> not be
> > determined.
> >
> >
> >
> > How can I create this requirement?
> >
> >
> >
> > Kind regards,
> >
> > Robert
> >
> >
> > _______________________________________________
> > SAP-WUG mailing list
> > SAP-WUG at mit.edu
> > http://mailman.mit.edu/mailman/listinfo/sap-wug
> >
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