What do your users like/dislike about Alerts in SAP

[Ganesh Suryanarayan]

Hi Alan,

Our users wanted alerts to be device independent.

So, we use RSS feeds and ICF HTTP handlers to deliver the alerts.
Since secure RSS readers are available for a variety of devices
including some TV's, we let RSS do the trick.

This is more of a pull mechanism than push, but we decided to keep it that way.

Thanks
Ganesh.S

On Thu, Oct 18, 2012 at 4:02 AM, Rickayzen, Alan <alan.rickayzen at sap.com> wrote:
> Hi,
> I'd be really keen to hear if anyone with an opinion about how alerts are handled in Business Suite from the users' (recipients) point of view.
>
> E.g. Is the Alert inbox used, or are they just received in email clients? Or Mobile?
> Is the confirmation button important or do the users just want to receive a mail....
>
>
> If you have a minute to send feedback/opinions I'd be so,so,*SO* grateful to you because I'm designing an alert capability for a different system and want to learn from your experiences.
>
> Alan Rickayzen
> SAP AG and SAP Business Workflow book author :-)
>
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