What do your users like/dislike about Alerts in SAP

[Rickayzen, Alan]

Hi,
I'd be really keen to hear if anyone with an opinion about how alerts are handled in Business Suite from the users' (recipients) point of view.

E.g. Is the Alert inbox used, or are they just received in email clients? Or Mobile?
Is the confirmation button important or do the users just want to receive a mail....


If you have a minute to send feedback/opinions I'd be so,so,*SO* grateful to you because I'm designing an alert capability for a different system and want to learn from your experiences.

Alan Rickayzen
SAP AG and SAP Business Workflow book author :-)