SAP Wokflow Substitution

Sheldon Oxenberg soxenber at csc.com
Thu Mar 22 14:29:36 EDT 2012


Please see SAP Note 74000 -
Q&A: Substitution in Business Workflow

Regards.

SHELDON OXENBERG
System Architect Principal Leader
LMP Technical Architect, SAP Workflow
CSC



From:	Baba Jammi <jmc_sap at yahoo.com>
To:	"SAP Workflow Users' Group" <sap-wug at mit.edu>
Date:	03/22/2012 01:36 PM
Subject:	RE: SAP Wokflow Substitution
Sent by:	sap-wug-bounces at mit.edu



                                                                                                                     
 Yes, even I expected the same. But it's not the case. When I see in the log, tasks are only delivered to B, not to  
 A.                                                                                                                  
                                                                                                                     
 Thanks,                                                                                                             
 Baba                                                                                                                
                                                                                                                     
 --- On Thu, 3/22/12, Stephens, Monique S L <moniques at bcm.edu> wrote:                                                
                                                                                                                     
  From: Stephens, Monique S L <moniques at bcm.edu>                                                                     
  Subject: RE: SAP Wokflow Substitution                                                                              
  To: "'SAP Workflow Users' Group'" <sap-wug at mit.edu>                                                                
  Date: Thursday, March 22, 2012, 11:32 AM                                                                           
                                                                                                                     
                                                                                                                     
                                                                                                                     
  Normally with workflow substitution, the documents will still route to A and B can pick them up.  If you look at   
  the documents themselves, can you see whose inbox they are actually in?                                            
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
  Monique Stephens                                                                                                   
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
  From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Baba Jammi                             
  Sent: Thursday, March 22, 2012 11:30 AM                                                                            
  To: SAP Workflow Users' Group                                                                                      
  Subject: RE: SAP Wokflow Substitution                                                                              
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
 Thanks Stephen.                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
 Its user B substitues for A.                                                                                        
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
 So, after date expiration, A should see all the workitems which were delivered to B during the substituion period.  
 This is not happening.                                                                                              
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
 Thanks,                                                                                                             
                                                                                                                     
                                                                                                                     
 Baba                                                                                                                
                                                                                                                     
                                                                                                                     
                                                                                                                     
 --- On Thu, 3/22/12, Stephens, Monique S L <moniques at bcm.edu> wrote:                                                
                                                                                                                     
  From: Stephens, Monique S L <moniques at bcm.edu>                                                                     
  Subject: RE: SAP Wokflow Substitution                                                                              
  To: "'SAP Workflow Users' Group'" <sap-wug at mit.edu>                                                                
  Date: Thursday, March 22, 2012, 8:48 AM                                                                            
              If user A is the substitute as your first sentence implies, then it would not remain in A’s inbox      
              after the expiration date.                                                                             
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
  However, your statements below are confusing because first you have A as the substitute, then B.                   
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
 Monique Stephens                                                                                                    
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
 From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Baba Jammi                              
 Sent: Thursday, March 22, 2012 8:41 AM                                                                              
 To: SAP Workflow Users' Group                                                                                       
 Subject: SAP Wokflow Substitution                                                                                   
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
 Not sure if this is how workflow substition works or I am missing something. Please advise.                         
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
 User A substitutes for B for period 03/22 thru 03/25.                                                               
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
 On 03/23 workflow finds agent A as approver for a task and delivers task to agent B as he is substitute.            
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
 Agent B, takes NO action on the task.                                                                               
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
 On 03/25, workflow substitution exprires.                                                                           
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
 On 03/26, task still appearing in Agent B's inbox whereas I was expecting it to appear in agent A's inbox as        
 substitution expired.                                                                                               
                                                                                                                     
                                                                                                                     
                                                                                                                     
 Thank you,                                                                                                          
 Baba                                                                                                                
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
                                                                                                                     
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