Strange Behavior of Decision Work Item

Wed Oct 12 11:06:16 EDT 2011

Sue, Should have asked this question before. Are D/Q/P environments at 
the same SP level? It may not be relevant for your SAP version, but OSS 
Note 976481 talks of similar issue. Can you verify if the corrections 
are in your system? You can also compare include LSWU2F10 between D & Q 
Systems if they are not at the same SP level..

HTH,
Ramki.

On 10/12/11 10:33 AM, Sue Doughty wrote:
>
> Michael,
>
> Thank you for your reply,
>
> I did try this and it is the HTML rendering that is failing.  I've 
> looked for OSS notes and didn't find anything.  I've sent the email to 
> our Basis group to check for GUI issues.
>
> Regards,
>
> Sue
>
> ------------------------------------------------------------------------
>
> *From:*sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] *On 
> Behalf Of *michael.mcley at daimler.com
> *Sent:* Wednesday, October 12, 2011 8:59 AM
> *To:* sap-wug at mit.edu
> *Subject:* RE: Strange Behavior of Decision Work Item
>
>
> Sue,
>
> Hopefully the screenshots come thru.  If not I can make a word doc or 
> something.
>
> From the business workplace (SWUS) you can use the menu Settings -> 
> Workflow Settings -> Personal Settings
> From the test workflow (SWUS) you would use menu Goto -> Personal 
> workflow settings
>
> ...and get the following dialog.  If you click the "No HTML in 
> execution of decision tasks" checkbox then no HTML will be used in the 
> dialog display.
>
>
> It will take a decision task that looks something like this...
>
>
> and turn it into something like this...
>
>
>
> this helped us to determine that the problem was client specific 
> (meaning a display problem) and not a server problem.  The dialog was 
> properly formed, it just couldn't display using HTML.  To find out 
> what is wrong with  the clients, you would have to look in OSS or 
> something.  Also you may check that GuiXT is not interfering somehow.
>
> *Michael McLey*
> MBUSI - IT Parts & Administration
> Mercedes-Benz US International, Inc.
> 1 Mercedes Drive
> Vance, AL 35490
> PHONE:  (205) 462 - 5239
> EMAIL: michael.mcley at daimler.com
>
> *Sue.Doughty at odfl.com*
> Sent by: sap-wug-bounces at mit.edu
>
> 10/12/2011 06:30 AM
>
> Please respond to
> sap-wug at mit.edu
>
> 	
>
> To
>
> 	
>
> sap-wug at mit.edu
>
> cc
>
> 	
>
> Subject
>
> 	
>
> RE: Strange Behavior of Decision Work Item
>
> 	
>
>
>
>
> Hi Michael,
>
> Thank you for your response.
>
> I hope this is not a stupid question, but how do you turn off the HTML 
> rendering?
>
> Regards,
> Sue Doughty
>
> ------------------------------------------------------------------------
>
>
> *From:*sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] *On 
> Behalf Of *michael.mcley at daimler.com*
> Sent:* Thursday, October 06, 2011 11:34 AM*
> To:* sap-wug at mit.edu*
> Subject:* Re: Strange Behavior of Decision Work Item
>
>
> Sue,
>
> I'm very late on this issue, but we had a similar problem a few years 
> ago that was ultimately related to some problems between (let's say) 
> Microsoft and SAP.  It was specific to a few PCs though and not which 
> server was being used.
>
> Not that you wouldn't already know this, but there is a way to turn 
> off the HTML rendering so that you only get a kind of old-school 
> looking decision popup instead of the full blown HTML.  That would at 
> least tell you if this is an HTML issue or really a problem with the 
> decision dialog rendering...
>
> *Michael McLey*
> MBUSI - IT Parts & Administration
> Mercedes-Benz US International, Inc.
> 1 Mercedes Drive
> Vance, AL 35490
> PHONE:  (205) 462 - 5239
> EMAIL: michael.mcley at daimler.com
>
> *wug at workflowconnections.com*
> Sent by: sap-wug-bounces at mit.edu
>
> 10/06/2011 10:06 AM
>
> Please respond to
> sap-wug at mit.edu
>
> 	
>
> To
>
> 	
>
> sap-wug at mit.edu
>
> cc
>
> 	
>
> Subject
>
> 	
>
> Re: Strange Behavior of Decision Work Item
>
>
> 	
>
>
>
>
> Hi Sue,
>
> Slightly offbeat approach: It looks like it may be an HTML page not
> rendering, which could point to frontend issues. Are dev/prd systems on
> the same patch level? And have you tried logging on and testing it in dev
> and QA/PRD from the same machine?
>
> Regards,
> Mike
>
>
> On Mon, October 3, 2011 12:45 pm, Sue Doughty wrote:
> > We are in ECC 6.0, EHP4.  Any help would be greatly appreciated.
> >
> > I have a very simple custom workflow.  It loops until the user clicks the
> > Complete Workflow button.
> > [cid:image005.jpg at 01CC81A0.7CB09700]
> >
> > The first button takes the user into change mode of the custom
> > transaction.
> > [cid:image006.jpg at 01CC81A0.7CB09700]
> >
> > When clicking the Green Arrow back in QAS or PRD, it returns to a blank
> > screen.  In DEV, it takes the user back to the first screenshot above,
> > which is what should happen.  Then the user can Complete the Workflow or
> > go back into the transaction.
> > [cid:image007.jpg at 01CC81A0.7CB09700]
> >
> > Like I said, in DEV, the workflow works perfectly, but in QAS and 
> PRD, the
> > blank screen appears.  The user then has to go out of the workflow in-box
> > and back in before executing it again to get the decision steps again.
> >
> > Sometimes there is a pop-up window that appears when exiting the
> > transaction saying that the data has changed and asking if the user wants
> > to save the changes.  The pop-up will display in DEV, but not in QAS or
> > PRD.  In QAS and PRD, it goes to the blank Decision screen.
> > [cid:image008.jpg at 01CC81A0.7CB09700]
> >
> > We have created a test user in DEV that has the user's security that 
> is in
> > QAS.  So, the security is the same in all three systems.
> >
> > I feel like it must have something to do with the pop-up screen, but 
> don't
> > know why that would display in DEV, but not QAS or PRD.
> >
> >
> > Regards,
> > Sue Doughty
> > SAP Workflow Specialist
> >
> > _______________________________________________
> > SAP-WUG mailing list
> > SAP-WUG at mit.edu
> > http://mailman.mit.edu/mailman/listinfo/sap-wug
> >
>
>
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