Strange Behavior of Decision Work Item

Wed Oct 12 10:33:43 EDT 2011

Michael,

Thank you for your reply,

I did try this and it is the HTML rendering that is failing.  I've looked for OSS notes and didn't find anything.  I've sent the email to our Basis group to check for GUI issues.

Regards,
Sue

________________________________
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of michael.mcley at daimler.com
Sent: Wednesday, October 12, 2011 8:59 AM
To: sap-wug at mit.edu
Subject: RE: Strange Behavior of Decision Work Item

Sue,

Hopefully the screenshots come thru.  If not I can make a word doc or something.

>From the business workplace (SWUS) you can use the menu Settings -> Workflow Settings -> Personal Settings
>From the test workflow (SWUS) you would use menu Goto -> Personal workflow settings

...and get the following dialog.  If you click the "No HTML in execution of decision tasks" checkbox then no HTML will be used in the dialog display.
[cid:image001.gif at 01CC88CA.6096D210]

It will take a decision task that looks something like this...
[cid:image002.gif at 01CC88CA.6096D210]

and turn it into something like this...
[cid:image003.gif at 01CC88CA.6096D210]

this helped us to determine that the problem was client specific (meaning a display problem) and not a server problem.  The dialog was properly formed, it just couldn't display using HTML.  To find out what is wrong with  the clients, you would have to look in OSS or something.  Also you may check that GuiXT is not interfering somehow.

Michael McLey
MBUSI - IT Parts & Administration
Mercedes-Benz US International, Inc.
1 Mercedes Drive
Vance, AL 35490
PHONE:  (205) 462 - 5239
EMAIL:   michael.mcley at daimler.com

Sue.Doughty at odfl.com
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10/12/2011 06:30 AM
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RE: Strange Behavior of Decision Work Item

Hi Michael,

Thank you for your response.

I hope this is not a stupid question, but how do you turn off the HTML rendering?

Regards,
Sue Doughty

________________________________

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of michael.mcley at daimler.com
Sent: Thursday, October 06, 2011 11:34 AM
To: sap-wug at mit.edu
Subject: Re: Strange Behavior of Decision Work Item

Sue,

I'm very late on this issue, but we had a similar problem a few years ago that was ultimately related to some problems between (let's say) Microsoft and SAP.  It was specific to a few PCs though and not which server was being used.

Not that you wouldn't already know this, but there is a way to turn off the HTML rendering so that you only get a kind of old-school looking decision popup instead of the full blown HTML.  That would at least tell you if this is an HTML issue or really a problem with the decision dialog rendering...

Michael McLey
MBUSI - IT Parts & Administration
Mercedes-Benz US International, Inc.
1 Mercedes Drive
Vance, AL 35490
PHONE:  (205) 462 - 5239
EMAIL:   michael.mcley at daimler.com
wug at workflowconnections.com
Sent by: sap-wug-bounces at mit.edu

10/06/2011 10:06 AM

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Re: Strange Behavior of Decision Work Item

Hi Sue,

Slightly offbeat approach: It looks like it may be an HTML page not
rendering, which could point to frontend issues. Are dev/prd systems on
the same patch level? And have you tried logging on and testing it in dev
and QA/PRD from the same machine?

Regards,
Mike

On Mon, October 3, 2011 12:45 pm, Sue Doughty wrote:
> We are in ECC 6.0, EHP4.  Any help would be greatly appreciated.
>
> I have a very simple custom workflow.  It loops until the user clicks the
> Complete Workflow button.
> [cid:image005.jpg at 01CC81A0.7CB09700]
>
> The first button takes the user into change mode of the custom
> transaction.
> [cid:image006.jpg at 01CC81A0.7CB09700]
>
> When clicking the Green Arrow back in QAS or PRD, it returns to a blank
> screen.  In DEV, it takes the user back to the first screenshot above,
> which is what should happen.  Then the user can Complete the Workflow or
> go back into the transaction.
> [cid:image007.jpg at 01CC81A0.7CB09700]
>
> Like I said, in DEV, the workflow works perfectly, but in QAS and PRD, the
> blank screen appears.  The user then has to go out of the workflow in-box
> and back in before executing it again to get the decision steps again.
>
> Sometimes there is a pop-up window that appears when exiting the
> transaction saying that the data has changed and asking if the user wants
> to save the changes.  The pop-up will display in DEV, but not in QAS or
> PRD.  In QAS and PRD, it goes to the blank Decision screen.
> [cid:image008.jpg at 01CC81A0.7CB09700]
>
> We have created a test user in DEV that has the user's security that is in
> QAS.  So, the security is the same in all three systems.
>
> I feel like it must have something to do with the pop-up screen, but don't
> know why that would display in DEV, but not QAS or PRD.
>
>
> Regards,
> Sue Doughty
> SAP Workflow Specialist
>
> _______________________________________________
> SAP-WUG mailing list
> SAP-WUG at mit.edu
> http://mailman.mit.edu/mailman/listinfo/sap-wug
>

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