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Sue, Should have asked this question before. Are D/Q/P environments
at the same SP level? It may not be relevant for your SAP version,
but OSS Note 976481 talks of similar issue. Can you verify if the
corrections are in your system? You can also compare include
LSWU2F10 between D & Q Systems if they are not at the same SP
level..<br>
<br>
HTH,<br>
Ramki. <br>
<br>
On 10/12/11 10:33 AM, Sue Doughty wrote:
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<p class="MsoNormal"><font color="blue" face="Arial"
size="2"><span style="font-size:
10.0pt;font-family:Arial;color:blue">Michael,<o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="blue" face="Arial"
size="2"><span style="font-size:
10.0pt;font-family:Arial;color:blue"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font color="blue" face="Arial"
size="2"><span style="font-size:
10.0pt;font-family:Arial;color:blue">Thank you
for your reply,<o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="blue" face="Arial"
size="2"><span style="font-size:
10.0pt;font-family:Arial;color:blue"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font color="blue" face="Arial"
size="2"><span style="font-size:
10.0pt;font-family:Arial;color:blue">I did try
this and it is the HTML rendering that is
failing. I’ve looked for <st1:city w:st="on"><st1:place
w:st="on">OSS</st1:place></st1:city> notes
and didn’t find anything. I’ve sent the email
to our Basis group to check for GUI issues.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="blue" face="Arial"
size="2"><span style="font-size:
10.0pt;font-family:Arial;color:blue"><o:p> </o:p></span></font></p>
<div>
<p class="MsoNormal"><font color="blue"
face="Arial" size="2"><span style="font-size:
10.0pt;font-family:Arial;color:blue">Regards,</span></font><font
color="blue"><span style="color:blue"><o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="blue"
face="Arial" size="2"><span style="font-size:
10.0pt;font-family:Arial;color:blue">Sue</span></font><font
color="blue"><span style="color:blue"><o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="blue"
face="Times New Roman" size="3"><span
style="font-size:12.0pt;color:blue"> <o:p></o:p></span></font></p>
</div>
<div>
<div class="MsoNormal" style="text-align:center"
align="center"><font face="Times New Roman"
size="3"><span style="font-size:12.0pt">
<hr tabindex="-1" align="center" size="2"
width="100%"> </span></font></div>
<p class="MsoNormal"><b><font face="Tahoma"
size="2"><span style="font-size:10.0pt;
font-family:Tahoma;font-weight:bold">From:</span></font></b><font
face="Tahoma" size="2"><span
style="font-size:10.0pt;font-family:Tahoma">
<a class="moz-txt-link-abbreviated"
href="mailto:sap-wug-bounces@mit.edu">sap-wug-bounces@mit.edu</a>
[<a class="moz-txt-link-freetext"
href="mailto:sap-wug-bounces@mit.edu">mailto:sap-wug-bounces@mit.edu</a>]
<b><span style="font-weight:bold">On Behalf
Of </span></b><a
class="moz-txt-link-abbreviated"
href="mailto:michael.mcley@daimler.com">michael.mcley@daimler.com</a><br>
<b><span style="font-weight:bold">Sent:</span></b>
Wednesday, October 12, 2011 8:59 AM<br>
<b><span style="font-weight:bold">To:</span></b>
<a class="moz-txt-link-abbreviated"
href="mailto:sap-wug@mit.edu">sap-wug@mit.edu</a><br>
<b><span style="font-weight:bold">Subject:</span></b>
RE: Strange Behavior of Decision Work Item</span></font><o:p></o:p></p>
</div>
<p class="MsoNormal"><font face="Times New Roman"
size="3"><span style="font-size: 12.0pt"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Times New Roman"
size="3"><span style="font-size: 12.0pt"><br>
</span></font><font face="sans-serif" size="2"><span
style="font-size:10.0pt;
font-family:sans-serif">Sue,</span></font><br>
<br>
<font face="sans-serif" size="2"><span
style="font-size:10.0pt;font-family:sans-serif">Hopefully
the
screenshots come thru. If not I can make a
word doc or something.</span></font><br>
<br>
<font face="sans-serif" size="2"><span
style="font-size:10.0pt;font-family:sans-serif">From
the
business workplace (SWUS) you can use the menu
Settings -> Workflow Settings ->
Personal Settings</span></font><br>
<font face="sans-serif" size="2"><span
style="font-size:10.0pt;font-family:sans-serif">From
the
test workflow (SWUS) you would use menu Goto
-> Personal workflow settings</span></font><br>
<br>
<font face="sans-serif" size="2"><span
style="font-size:10.0pt;font-family:sans-serif">...and
get
the following dialog. If you click the "No
HTML in execution of decision tasks" checkbox
then no HTML will be used in the dialog
display.</span></font><br>
<img id="_x0000_i1025"
src="cid:part1.07030601.03010906@erpworkflow.com"
height="502" width="534"><br>
<br>
<font face="sans-serif" size="2"><span
style="font-size:10.0pt;font-family:sans-serif">It
will
take a decision task that looks something like
this...</span></font><br>
<img id="_x0000_i1026"
src="cid:part2.08030102.04060700@erpworkflow.com"
height="514" width="656"><br>
<br>
<font face="sans-serif" size="2"><span
style="font-size:10.0pt;font-family:sans-serif">and
turn
it into something like this...</span></font><br>
<img id="_x0000_i1027"
src="cid:part3.08030608.09080602@erpworkflow.com"
height="514" width="656"><br>
<br>
<br>
<font face="sans-serif" size="2"><span
style="font-size:10.0pt;font-family:sans-serif">this
helped
us to determine that the problem was client
specific (meaning a display problem) and not a
server problem. The dialog was properly
formed, it just couldn't display using HTML.
To find out what is wrong with the clients,
you would have to look in <st1:city w:st="on"><st1:place
w:st="on">OSS</st1:place></st1:city> or
something. Also you may check that GuiXT is
not interfering somehow.</span></font><o:p></o:p></p>
<p style="margin-bottom:12.0pt"><b><font
color="olive" face="Times New Roman" size="4"><span
style="font-size:13.5pt;color:olive;font-weight:
bold">Michael McLey</span></font></b><font
color="olive"><span style="color:olive"><br>
MBUSI - IT Parts & Administration </span></font><font
color="olive" size="2"><span
style="font-size:10.0pt;color:olive"><br>
Mercedes-Benz US International, Inc.<br>
<st1:address w:st="on"><st1:street w:st="on">1
Mercedes Drive</st1:street><font size="3"><span
style="font-size:12.0pt"> </span></font><br>
<st1:city w:st="on">Vance</st1:city>, <st1:state
w:st="on">AL</st1:state> <st1:postalcode
w:st="on">35490</st1:postalcode></st1:address></span></font><font
color="olive"><span style="color:olive"> </span></font><font
color="olive" size="2"><span
style="font-size:10.0pt;color:olive"><br>
PHONE: (205) 462 - 5239</span></font><font
color="olive"><span style="color:olive"> </span></font><font
color="olive" size="2"><span
style="font-size:10.0pt;color:olive"><br>
EMAIL: <a class="moz-txt-link-abbreviated"
href="mailto:michael.mcley@daimler.com">michael.mcley@daimler.com</a></span></font><font
color="olive"><span style="color:olive"> </span></font><br>
<br>
<o:p></o:p></p>
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<p class="MsoNormal"><b><font
face="sans-serif" size="1"><span
style="font-size:
7.5pt;font-family:sans-serif;font-weight:bold"><a
class="moz-txt-link-abbreviated"
href="mailto:Sue.Doughty@odfl.com">Sue.Doughty@odfl.com</a></span></font></b><br>
<font face="sans-serif" size="1"><span
style="font-size:7.5pt;font-family:sans-serif">Sent
by: <a
class="moz-txt-link-abbreviated"
href="mailto:sap-wug-bounces@mit.edu">sap-wug-bounces@mit.edu</a></span></font><o:p></o:p></p>
<p><font face="sans-serif" size="1"><span
style="font-size:7.5pt;font-family:
sans-serif">10/12/2011 06:30 AM</span></font><o:p></o:p></p>
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<td
style="background:white;padding:.75pt
.75pt .75pt .75pt" bgcolor="white"
valign="top">
<p class="MsoNormal"
style="text-align:center"
align="center"><font
face="sans-serif" size="1"><span
style="font-size:7.5pt;font-family:sans-serif">Please respond to<br>
<a
class="moz-txt-link-abbreviated"
href="mailto:sap-wug@mit.edu">sap-wug@mit.edu</a></span></font><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
<p><font face="Times New Roman" size="3"><span
style="font-size:12.0pt"><o:p></o:p></span></font></p>
</td>
<td style="width:59.0%;padding:.75pt .75pt
.75pt .75pt" valign="top" width="59%">
<table class="MsoNormalTable"
style="width:100.0%" border="0"
cellpadding="0" width="100%">
<tbody>
<tr>
<td style="padding:.75pt .75pt .75pt
.75pt" valign="top">
<p class="MsoNormal"
style="text-align:right"
align="right"><font
face="sans-serif" size="1"><span
style="font-size:7.5pt;font-family:sans-serif">To</span></font><o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt
.75pt" valign="top">
<p class="MsoNormal"><font
face="sans-serif" size="1"><span
style="font-size:
7.5pt;font-family:sans-serif"><a
class="moz-txt-link-abbreviated" href="mailto:sap-wug@mit.edu">sap-wug@mit.edu</a></span></font><o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt
.75pt" valign="top">
<p class="MsoNormal"
style="text-align:right"
align="right"><font
face="sans-serif" size="1"><span
style="font-size:7.5pt;font-family:sans-serif">cc</span></font><o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt
.75pt" valign="top">
<p class="MsoNormal"><font
face="Times New Roman" size="3"><span
style="font-size:12.0pt"><o:p> </o:p></span></font></p>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt
.75pt" valign="top">
<p class="MsoNormal"
style="text-align:right"
align="right"><font
face="sans-serif" size="1"><span
style="font-size:7.5pt;font-family:sans-serif">Subject</span></font><o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt
.75pt" valign="top">
<p class="MsoNormal"><font
face="sans-serif" size="1"><span
style="font-size:
7.5pt;font-family:sans-serif">RE:
Strange Behavior of Decision
Work Item</span></font><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><font face="Times New
Roman" size="3"><span
style="font-size:12.0pt"><o:p> </o:p></span></font></p>
<table class="MsoNormalTable" border="0"
cellpadding="0">
<tbody>
<tr>
<td style="padding:.75pt .75pt .75pt
.75pt" valign="top">
<p class="MsoNormal"><font
face="Times New Roman" size="3"><span
style="font-size:12.0pt"><o:p> </o:p></span></font></p>
</td>
<td style="padding:.75pt .75pt .75pt
.75pt" valign="top">
<p class="MsoNormal"><font
face="Times New Roman" size="3"><span
style="font-size:12.0pt"><o:p> </o:p></span></font></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><font face="Times New
Roman" size="3"><span
style="font-size:12.0pt"><o:p></o:p></span></font></p>
</td>
</tr>
</tbody>
</table>
<p><font face="Times New Roman" size="3"><span
style="font-size:12.0pt"><br>
<br>
<br>
</span></font><font color="blue" face="Arial"
size="2"><span style="font-size:10.0pt;
font-family:Arial;color:blue">Hi Michael,</span></font><br>
<font color="blue" face="Arial" size="2"><span
style="font-size:10.0pt;font-family:
Arial;color:blue"> </span></font><br>
<font color="blue" face="Arial" size="2"><span
style="font-size:10.0pt;font-family:
Arial;color:blue">Thank you for your response.</span></font><br>
<font color="blue" face="Arial" size="2"><span
style="font-size:10.0pt;font-family:
Arial;color:blue"> </span></font><br>
<font color="blue" face="Arial" size="2"><span
style="font-size:10.0pt;font-family:
Arial;color:blue">I hope this is not a stupid
question, but how do you turn off the HTML
rendering?</span></font><br>
<font color="blue" face="Arial" size="2"><span
style="font-size:10.0pt;font-family:
Arial;color:blue"> </span></font><br>
<font color="blue" face="Arial" size="2"><span
style="font-size:10.0pt;font-family:
Arial;color:blue">Regards,</span></font><br>
<font color="blue" face="Arial" size="2"><span
style="font-size:10.0pt;font-family:
Arial;color:blue">Sue Doughty</span></font><br>
<font color="blue"><span style="color:blue"> </span></font><br>
<font face="Calibri" size="4"><span
style="font-size:13.5pt;font-family:Calibri"> </span></font><o:p></o:p></p>
<p class="MsoNormal" style="text-align:center"
align="center"><font face="Times New Roman"
size="3"><span style="font-size:12.0pt"><o:p> </o:p></span></font></p>
<div class="MsoNormal" style="text-align:center"
align="center"><font face="Times New Roman"
size="3"><span style="font-size:12.0pt">
<hr align="center" size="2" width="100%"> </span></font></div>
<p class="MsoNormal"><font face="Times New Roman"
size="3"><span style="font-size: 12.0pt"><br>
</span></font><b><font face="Tahoma" size="2"><span
style="font-size:10.0pt;
font-family:Tahoma;font-weight:bold">From:</span></font></b><font
face="Tahoma" size="2"><span
style="font-size:10.0pt;font-family:Tahoma"> <a
class="moz-txt-link-abbreviated"
href="mailto:sap-wug-bounces@mit.edu">sap-wug-bounces@mit.edu</a>
[<a class="moz-txt-link-freetext"
href="mailto:sap-wug-bounces@mit.edu">mailto:sap-wug-bounces@mit.edu</a>]
<b><span style="font-weight:bold">On Behalf Of
</span></b><a
class="moz-txt-link-abbreviated"
href="mailto:michael.mcley@daimler.com">michael.mcley@daimler.com</a><b><span
style="font-weight:bold"><br>
Sent:</span></b> Thursday, October 06,
2011 11:34 AM<b><span style="font-weight:
bold"><br>
To:</span></b> <a
class="moz-txt-link-abbreviated"
href="mailto:sap-wug@mit.edu">sap-wug@mit.edu</a><b><span
style="font-weight:bold"><br>
Subject:</span></b> Re: Strange Behavior
of Decision Work Item</span></font><br>
<br>
<font face="sans-serif" size="2"><span
style="font-size:10.0pt;font-family:sans-serif"><br>
Sue,</span></font><br>
<font face="sans-serif" size="2"><span
style="font-size:10.0pt;font-family:sans-serif"><br>
I'm very late on this issue, but we had a
similar problem a few years ago that was
ultimately related to some problems between
(let's say) Microsoft and SAP. It was
specific to a few PCs though and not which
server was being used.</span></font><br>
<font face="sans-serif" size="2"><span
style="font-size:10.0pt;font-family:sans-serif"><br>
Not that you wouldn't already know this, but
there is a way to turn off the HTML rendering
so that you only get a kind of old-school
looking decision popup instead of the full
blown HTML. That would at least tell you if
this is an HTML issue or really a problem with
the decision dialog rendering...</span></font><o:p></o:p></p>
<p><b><font color="olive" face="Times New Roman"
size="4"><span style="font-size:
13.5pt;color:olive;font-weight:bold">Michael
McLey</span></font></b><font color="olive"><span
style="color:olive"><br>
MBUSI - IT Parts & Administration </span></font><font
color="olive" size="2"><span
style="font-size:10.0pt;color:olive"><br>
Mercedes-Benz US International, Inc.<br>
<st1:street w:st="on"><st1:address w:st="on">1
Mercedes Drive</st1:address></st1:street><br>
<st1:place w:st="on"><st1:city w:st="on">Vance</st1:city>,
<st1:state w:st="on">AL</st1:state> <st1:postalcode
w:st="on">35490</st1:postalcode></st1:place><br>
PHONE: (205) 462 - 5239<br>
EMAIL: <a class="moz-txt-link-abbreviated"
href="mailto:michael.mcley@daimler.com">michael.mcley@daimler.com</a></span></font><font
color="olive"><span style="color:olive"> </span></font><o:p></o:p></p>
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<p class="MsoNormal"><b><font
face="sans-serif" size="1"><span
style="font-size:
7.5pt;font-family:sans-serif;font-weight:bold"><a
class="moz-txt-link-abbreviated"
href="mailto:wug@workflowconnections.com">wug@workflowconnections.com</a></span></font></b><font
face="sans-serif" size="1"><span
style="font-size:7.5pt;font-family:sans-serif"><br>
Sent by: <a
class="moz-txt-link-abbreviated"
href="mailto:sap-wug-bounces@mit.edu">sap-wug-bounces@mit.edu</a></span></font><o:p></o:p></p>
<p><font face="sans-serif" size="1"><span
style="font-size:7.5pt;font-family:
sans-serif">10/06/2011 10:06 AM</span></font><o:p></o:p></p>
<p><font face="Times New Roman" size="3"><span
style="font-size:12.0pt"><o:p> </o:p></span></font></p>
<table class="MsoNormalTable"
style="border:outset 3.0pt" border="1"
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<td
style="background:white;padding:.75pt
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valign="top">
<p class="MsoNormal"
style="text-align:center"
align="center"><font
face="sans-serif" size="1"><span
style="font-size:7.5pt;font-family:sans-serif">Please respond to<br>
<a
class="moz-txt-link-abbreviated"
href="mailto:sap-wug@mit.edu">sap-wug@mit.edu</a></span></font><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
<p><font face="Times New Roman" size="3"><span
style="font-size:12.0pt"><o:p></o:p></span></font></p>
</td>
<td style="width:57.0%;padding:.75pt .75pt
.75pt .75pt" valign="top" width="57%">
<p class="MsoNormal"><font face="Times New
Roman" size="3"><span
style="font-size:12.0pt"><o:p> </o:p></span></font></p>
<table class="MsoNormalTable"
style="width:100.0%" border="0"
cellpadding="0" width="100%">
<tbody>
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<p class="MsoNormal"><font
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Strange Behavior of Decision
Work Item</span></font><o:p></o:p></p>
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<br>
</span></font><font face="Courier New" size="2"><span
style="font-size:10.0pt;
font-family:"Courier New""><br>
Hi Sue,<br>
<br>
Slightly offbeat approach: It looks like it
may be an HTML page not<br>
rendering, which could point to frontend
issues. Are dev/prd systems on<br>
the same patch level? And have you tried
logging on and testing it in dev<br>
and QA/PRD from the same machine?<br>
<br>
Regards,<br>
Mike<br>
<br>
<br>
On Mon, October 3, 2011 12:45 pm, Sue Doughty
wrote:<br>
> We are in ECC 6.0, EHP4. Any help would
be greatly appreciated.<br>
><br>
> I have a very simple custom workflow. It
loops until the user clicks the<br>
> Complete Workflow button.<br>
> [<a class="moz-txt-link-freetext"
href="cid:image005.jpg@01CC81A0.7CB09700">cid:image005.jpg@01CC81A0.7CB09700</a>]<br>
><br>
> The first button takes the user into
change mode of the custom<br>
> transaction.<br>
> [<a class="moz-txt-link-freetext"
href="cid:image006.jpg@01CC81A0.7CB09700">cid:image006.jpg@01CC81A0.7CB09700</a>]<br>
><br>
> When clicking the Green Arrow back in QAS
or PRD, it returns to a blank<br>
> screen. In DEV, it takes the user back
to the first screenshot above,<br>
> which is what should happen. Then the
user can Complete the Workflow or<br>
> go back into the transaction.<br>
> [<a class="moz-txt-link-freetext"
href="cid:image007.jpg@01CC81A0.7CB09700">cid:image007.jpg@01CC81A0.7CB09700</a>]<br>
><br>
> Like I said, in DEV, the workflow works
perfectly, but in QAS and PRD, the<br>
> blank screen appears. The user then has
to go out of the workflow in-box<br>
> and back in before executing it again to
get the decision steps again.<br>
><br>
> Sometimes there is a pop-up window that
appears when exiting the<br>
> transaction saying that the data has
changed and asking if the user wants<br>
> to save the changes. The pop-up will
display in DEV, but not in QAS or<br>
> PRD. In QAS and PRD, it goes to the
blank Decision screen.<br>
> [<a class="moz-txt-link-freetext"
href="cid:image008.jpg@01CC81A0.7CB09700">cid:image008.jpg@01CC81A0.7CB09700</a>]<br>
><br>
> We have created a test user in DEV that
has the user's security that is in<br>
> QAS. So, the security is the same in all
three systems.<br>
><br>
> I feel like it must have something to do
with the pop-up screen, but don't<br>
> know why that would display in DEV, but
not QAS or PRD.<br>
><br>
><br>
> Regards,<br>
> Sue Doughty<br>
> SAP Workflow Specialist<br>
><br>
>
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