Sub-Workflow Hangs!

[Dart, Jocelyn]

Hi Hari,

If this is a HCM Processes and Forms step for an Adobe form then there should be a programming exit attached to the step to adjust the matching Process Object (see the SCASE transaction).
It may have failed here... check the short dump and make sure the dialog user has the appropriate security for running HCM Adobe forms.
Regards
Jocelyn


From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Keohan, Susan - 1140 - MITLL
Sent: Tuesday, 29 November 2011 5:30 AM
To: SAP Workflow Users' Group
Subject: RE: Sub-Workflow Hangs!

Hi Hari,
Were there any short dumps or errors in the RFC log?
Does this happen for *all* instances of the workflow?  Or for just certain users?

Just curious,
Sue

----
Susan R. Keohan
SAP Workflow Specialist
Enterprise Applications
Information Services Department
MIT Lincoln Laboratory
244 Wood Street, LI-200
Lexington, MA. 02420
781-981-3561
keohan at LL.MIT.EDU<mailto:keohan at LL.MIT.EDU>

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of hari.bommaraju at accenture.com
Sent: Monday, November 28, 2011 3:25 AM
To: sap-wug at mit.edu
Subject: RE: Sub-Workflow Hangs!


Hi All,



The subworkflow has a dialog activity step that shows completed status. The subworkflow still appears to be in InProcess. This dialog activity is a web activity (HCM Adobe Form). When I see the technical log - I find the proc status field filled (approved) and the agent who has approved it. The step history of this dialog step also shows all green.



Still the subworkflow hangs!



We have actually completed the subworkflow manually which solved the reported issue but then one question that still lies is - what might be the root cause! Why the subworkflow still in process when the dialog step is already complete?



Please share your thoughts!


Thanking you in advance.

Much Respect,
Hari
________________________________
From: sap-wug-bounces at mit.edu [sap-wug-bounces at mit.edu] on behalf of Prakashreddy Sabbu [prakashreddy.sabbu at mytecsoft.com]
Sent: Monday, November 28, 2011 12:46 PM
To: SAP Workflow Users' Group
Cc: sap-wug at mit.edu
Subject: Re: Sub-Workflow Hangs!
Hello Hari,
Check update server status..

Sent from my iPhone

On 28-Nov-2011, at 12:35 PM, "hari.bommaraju at accenture.com<mailto:hari.bommaraju at accenture.com>" <hari.bommaraju at accenture.com<mailto:hari.bommaraju at accenture.com>> wrote:

Dear WUG,



A subworkflow has a dialog task and even when user completes the task from his/her SAP Inbox - the subworkflow seems to be still in process.



When we see the graphical workflow log - we see the green path even after this task - confirming that the task is indeed complete!



The subworkflow is till hanging / in process - please advice as to how to over come this issue!


Thanking you in advance.
Hari


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