General Task Issue
gautammaini@gmail.com
gautammaini at gmail.com
Mon Dec 5 21:49:50 EST 2011
Hi,
"General Task" issue can be handled by using default agent . You can assign them in the default rule section in the Task.
The workflow initially starts agent determination at the step level evaluating expressions etc... However if it doesn't find anyone , it evaluates default rules...
So I guess you can try this one...
Regards
Gautam Maini
Sent on my BlackBerry® from Vodafone
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Today's Topics:
1. Re: General Task Issue (Rick Bakker)
2. RE: Status does not change from status 'New' to 'In Progress'
in UWL [Scanned] (Dart, Jocelyn)
3. RE: General Task Issue (Dart, Jocelyn)
----------------------------------------------------------------------
Message: 1
Date: Tue, 6 Dec 2011 07:29:02 +1100
From: Rick Bakker <rbakker at gmail.com>
Subject: Re: General Task Issue
To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
Message-ID:
<CAGSLasQrmJ+2qVR-=2GU0PTL9c=Wcd1qCekZtXVL4wrqzTsXxg at mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
Hello,
Usually you would program the agent determination method to return an error
if it can't find an agent.
You should also set up the system to automatically email the wf admin when
there is a workflow error.
regards
Rick Bakker
hanabi technology
On Tue, Dec 6, 2011 at 12:25 AM, Nat 4 Govender <ngovender4 at toyota.co.za>wrote:
>
> Hi Sanjay,
>
>
> Now my questions ...
> 1. How we can stop to broadcast the workflow to all sap users when
> no user found ?
> 2. What is the best way to handle the no user situation for
> "General Task"
> 3. How we can be notified that workflow is unable to determine the
> agent ?
>
>
> Perform the agent determination prior to the dialog step and then
> check if there is an agent.
> If there is none then it should route to your workflow
> administrator to determine why no agent was found and then fix if possible
> and restart the agent determination process.
>
>
>
>
> *
> Regards*
> Nat Govender
> Toyota South Africa
> IT - SAP Workflow
> Internal Ext. : 32645
> Direct Line : +27 031 910 2645
> Fax : 086 607 0414
> E-mail : *ngovender4 at toyota.co.za* <ngovender4 at toyota.co.za>
> *
> If you tell the truth, you don't have to remember anything. *
>
>
> *Sanjay9 P <sanjay9.p at tcs.com>*
> Sent by: sap-wug-bounces at mit.edu
>
> 2011/12/05 03:14 PM
> Please respond to
> "SAP Workflow Users' Group" <sap-wug at mit.edu>
>
> To
> "SAP Workflow Users' Group" <sap-wug at mit.edu>
> cc
> "SAP Workflow Users' Group" <sap-wug at mit.edu>
> Subject
> General Task Issue
>
>
>
>
>
> Hi Experts,
>
> I am using "General Task" attribute of Task Properties. Its working fine
> but it creates an embarrassing situation in PROD.
> If no agent found then this task is broadcasted to all sap users which
> must not be. A custom method is used to determine the responsible agents.
>
> Now my questions ...
> 1. How we can stop to broadcast the workflow to all sap users when no user
> found ?
> 2. What is the best way to handle the no user situation for "General Task"
> 3. How we can be notified that workflow is unable to determine the agent ?
>
> Probable Solution :
> For Question 1:
> I have changed the workflow design. If no user found the workflow will
> bypass the dialog step.
> Is there any better solution ?
>
> We can not make "General Forwarding Allowed" as we need to maintained
> possible agents at task level.
>
>
> Thanks and regards,
> SNJY
>
>
> Sanjay Pal
> SAP Workflow Consultant
> Tata Consultancy Services
> Mailto: sanjay9.p at tcs.com
> Website: *http://www.tcs.com* <http://www.tcs.com/>
> ____________________________________________
> Experience certainty. IT Services
> Business Solutions
> Outsourcing
> ____________________________________________
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> and/or attachments to it are strictly prohibited. If
> you have received this communication in error,
> please notify us by reply e-mail or telephone and
> immediately and permanently delete the message
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Message: 2
Date: Mon, 5 Dec 2011 23:38:23 +0100
From: "Dart, Jocelyn" <jocelyn.dart at sap.com>
Subject: RE: Status does not change from status 'New' to 'In Progress'
in UWL [Scanned]
To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
Message-ID:
<8C507B5E0BA5114E933C3C6E2E9729E00764F25C32 at DEWDFECCR01.wdf.sap.corp>
Content-Type: text/plain; charset="us-ascii"
Hi VJ,
Ok well did your BSP application change the status of the work item?
To change to "In Progress" as a minimum the work item needs to be reserved to that user.
One way to do this is to use the function module SAP_WAPI_RESERVE_WORKITEM .
This will not happen automatically for BSP applications - it needs to be coded in.
Regards,
Jocelyn
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Vijayendra Rao (Absoft)
Sent: Monday, 5 December 2011 11:57 PM
To: 'SAP Workflow Users' Group'
Subject: Status does not change from status 'New' to 'In Progress' in UWL [Scanned]
Hi,
We have an issue with the work item status changes in UWL. The work items in our systems are linked to a BSP page. So when the user executes the work item it opens up a BSP page. If the user opens the BSP page by executing the work item but simply closes the BSP page without carrying out any activity on the BSP page we were expecting that the work item will now go into 'In Progress' status as it does when you execute the same work item via SBWP.
In UWL the status is still 'New' any idea what I am missing?
Regards,
VJ
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Message: 3
Date: Mon, 5 Dec 2011 23:40:25 +0100
From: "Dart, Jocelyn" <jocelyn.dart at sap.com>
Subject: RE: General Task Issue
To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
Message-ID:
<8C507B5E0BA5114E933C3C6E2E9729E00764F25C37 at DEWDFECCR01.wdf.sap.corp>
Content-Type: text/plain; charset="us-ascii"
Hi Sanjay,
Also please consult the SAP Notes ... there is a setting in table T77S0 (one of the WFLOW settings) that automatically prevents this problem if the agent assignment is via a rule.
What it does is leave the work item without an agent and the administrator can then find these using transaction SWI2_ADM1.
Regards
Jocelyn
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Rick Bakker
Sent: Tuesday, 6 December 2011 7:29 AM
To: SAP Workflow Users' Group
Subject: Re: General Task Issue
Hello,
Usually you would program the agent determination method to return an error if it can't find an agent.
You should also set up the system to automatically email the wf admin when there is a workflow error.
regards
Rick Bakker
hanabi technology
On Tue, Dec 6, 2011 at 12:25 AM, Nat 4 Govender <ngovender4 at toyota.co.za<mailto:ngovender4 at toyota.co.za>> wrote:
Hi Sanjay,
Now my questions ...
1. How we can stop to broadcast the workflow to all sap users when no user found ?
2. What is the best way to handle the no user situation for "General Task"
3. How we can be notified that workflow is unable to determine the agent ?
Perform the agent determination prior to the dialog step and then check if there is an agent.
If there is none then it should route to your workflow administrator to determine why no agent was found and then fix if possible and restart the agent determination process.
Regards
Nat Govender
Toyota South Africa
IT - SAP Workflow
Internal Ext. : 32645
Direct Line : +27 031 910 2645<tel:%2B27%20031%20910%202645>
Fax : 086 607 0414
E-mail : ngovender4 at toyota.co.za<mailto:ngovender4 at toyota.co.za>
If you tell the truth, you don't have to remember anything.
Sanjay9 P <sanjay9.p at tcs.com<mailto:sanjay9.p at tcs.com>>
Sent by: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu>
2011/12/05 03:14 PM
Please respond to
"SAP Workflow Users' Group" <sap-wug at mit.edu<mailto:sap-wug at mit.edu>>
To
"SAP Workflow Users' Group" <sap-wug at mit.edu<mailto:sap-wug at mit.edu>>
cc
"SAP Workflow Users' Group" <sap-wug at mit.edu<mailto:sap-wug at mit.edu>>
Subject
General Task Issue
Hi Experts,
I am using "General Task" attribute of Task Properties. Its working fine but it creates an embarrassing situation in PROD.
If no agent found then this task is broadcasted to all sap users which must not be. A custom method is used to determine the responsible agents.
Now my questions ...
1. How we can stop to broadcast the workflow to all sap users when no user found ?
2. What is the best way to handle the no user situation for "General Task"
3. How we can be notified that workflow is unable to determine the agent ?
Probable Solution :
For Question 1:
I have changed the workflow design. If no user found the workflow will bypass the dialog step.
Is there any better solution ?
We can not make "General Forwarding Allowed" as we need to maintained possible agents at task level.
Thanks and regards,
SNJY
Sanjay Pal
SAP Workflow Consultant
Tata Consultancy Services
Mailto: sanjay9.p at tcs.com<mailto:sanjay9.p at tcs.com>
Website: http://www.tcs.com<http://www.tcs.com/>
____________________________________________
Experience certainty. IT Services
Business Solutions
Outsourcing
____________________________________________
=====-----=====-----=====
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
_______________________________________________
SAP-WUG mailing list
SAP-WUG at mit.edu<mailto:SAP-WUG at mit.edu>
http://mailman.mit.edu/mailman/listinfo/sap-wug
***** This e-mail is a privileged and private communication and may be read, copied and used only by the intended recipient(s). If you are not an intended recipient, please inform the sender by return e-mail with the subject heading "Received in error". Please then delete the e-mail; destroy any copies of it and do not disclose its contents to any person or entity. If you are not the intended recipient, note that any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is strictly prohibited and may be unlawful. Neither the sender nor Toyota South Africa Motors (Pty) Ltd accepts any liability whatsoever as a result of the further dissemination of this e-mail. Toyota South Africa Motors (Pty) Ltd does not guarantee that e-mail communications are secure or error-free, as information could be intercepted, corrupted, amended, lost, destroyed, arrive late or incomplete, or contain viruses. *****
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