General Task Issue

Tue Dec 6 19:28:37 EST 2011

WFLOW ROLE = X
Regards,
Jocelyn

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Sue Doughty
Sent: Wednesday, 7 December 2011 3:15 AM
To: 'SAP Workflow Users' Group'
Subject: RE: General Task Issue

I've been looking also and cannot find a note about it.

Regards,
Sue Doughty
SAP Workflow Specialist
Old Dominion Freight Line, Inc.
Thomasville, NC

________________________________
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Ramki Maley
Sent: Tuesday, December 06, 2011 11:05 AM
To: SAP Workflow Users' Group
Subject: Re: General Task Issue

Anyone know which property/setting Jocelyn is referring to? I was not successful in finding an OSS note.

Thanks,
Ramki.

On 12/5/11 5:40 PM, Dart, Jocelyn wrote:
Hi Sanjay,
Also please consult the SAP Notes ... there is a setting in table T77S0 (one of the WFLOW settings) that automatically prevents this problem if the agent assignment is via a rule.
What it does is leave the work item without an agent and the administrator can then find these using transaction SWI2_ADM1.
Regards
Jocelyn

From: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu> [mailto:sap-wug-bounces at mit.edu] On Behalf Of Rick Bakker
Sent: Tuesday, 6 December 2011 7:29 AM
To: SAP Workflow Users' Group
Subject: Re: General Task Issue

Hello,

Usually you would program the agent determination method to return an error if it can't find an agent.
You should also set up the system to automatically email the wf admin when there is a workflow error.

regards
Rick Bakker
hanabi technology
On Tue, Dec 6, 2011 at 12:25 AM, Nat 4 Govender <ngovender4 at toyota.co.za<mailto:ngovender4 at toyota.co.za>> wrote:

Hi Sanjay,

Now my questions ...
1.        How we can stop to broadcast the workflow to all sap users when no user found ?
2.        What is the best way to handle the no user situation for "General Task"
3.        How we can be notified that workflow is unable to determine the agent ?

        Perform the agent determination prior to the dialog step and then check if there is an agent.
        If there is none then it should route to your workflow administrator to determine why no agent was found and then fix if possible and restart the agent determination process.

Regards
Nat Govender
Toyota South Africa
IT - SAP Workflow
Internal Ext.   :  32645
Direct Line    :  +27 031 910 2645<tel:%2B27%20031%20910%202645>
Fax               :  086 607 0414
E-mail           :  ngovender4 at toyota.co.za<mailto:ngovender4 at toyota.co.za>

If you tell the truth, you don't have to remember anything.

Sanjay9 P <sanjay9.p at tcs.com<mailto:sanjay9.p at tcs.com>>
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2011/12/05 03:14 PM
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Subject

General Task Issue

Hi Experts,

I am using "General Task" attribute of Task Properties. Its working fine but it creates an embarrassing situation in PROD.
If no agent found then this task is broadcasted to all sap users which must not be. A custom method is used to determine the responsible agents.

Now my questions ...
1. How we can stop to broadcast the workflow to all sap users when no user found ?
2. What is the best way to handle the no user situation for "General Task"
3. How we can be notified that workflow is unable to determine the agent ?

Probable Solution :
For Question 1:
I have changed the workflow design. If no user found the workflow will bypass the dialog step.
Is there any better solution ?

We can not make "General Forwarding Allowed" as we need to maintained possible agents at task level.

Thanks and regards,
SNJY

Sanjay Pal
SAP Workflow Consultant
Tata Consultancy Services
Mailto: sanjay9.p at tcs.com<mailto:sanjay9.p at tcs.com>
Website: http://www.tcs.com<http://www.tcs.com/>
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