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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi Sanjay, <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Also please consult the SAP Notes ... there is a setting in table T77S0 (one of the WFLOW settings) that automatically prevents this problem if the agent assignment is via a rule. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>What it does is leave the work item without an agent and the administrator can then find these using transaction SWI2_ADM1.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Regards<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Jocelyn <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> sap-wug-bounces@mit.edu [mailto:sap-wug-bounces@mit.edu] <b>On Behalf Of </b>Rick Bakker<br><b>Sent:</b> Tuesday, 6 December 2011 7:29 AM<br><b>To:</b> SAP Workflow Users' Group<br><b>Subject:</b> Re: General Task Issue<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Hello,<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>Usually you would program the agent determination method to return an error if it can't find an agent.<o:p></o:p></p></div><div><p class=MsoNormal>You should also set up the system to automatically email the wf admin when there is a workflow error.<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>regards<o:p></o:p></p></div><div><p class=MsoNormal>Rick Bakker<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>hanabi technology<o:p></o:p></p></div><div><p class=MsoNormal>On Tue, Dec 6, 2011 at 12:25 AM, Nat 4 Govender <<a href="mailto:ngovender4@toyota.co.za">ngovender4@toyota.co.za</a>> wrote:<o:p></o:p></p><p class=MsoNormal><br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Hi Sanjay,</span> <o:p></o:p></p><div><p class=MsoNormal style='margin-bottom:12.0pt'><br><br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Now my questions ...</span> <span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>1. How we can stop to broadcast the workflow to all sap users when no user found ?</span> <br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>2. What is the best way to handle the no user situation for "General Task"</span> <span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>3. How we can be notified that workflow is unable to determine the agent ?</span> <br><br><o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> Perform the agent determination prior to the dialog step and then check if there is an agent.</span> <br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> If there is none then it should route to your workflow administrator to determine why no agent was found and then fix if possible and restart the agent determination process.</span> <br><br><br><br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br></span><b><span style='color:#424282'><br>Regards</span></b><br>Nat Govender<br>Toyota South Africa<br>IT - SAP Workflow<br>Internal Ext. : 32645<br>Direct Line : <a href="tel:%2B27%20031%20910%202645" target="_blank">+27 031 910 2645</a><br>Fax : 086 607 0414<br>E-mail : <a href="mailto:ngovender4@toyota.co.za" target="_blank">ngovender4@toyota.co.za</a><br><b><br>If you tell the truth, you don't have to remember anything. </b><br><br><o:p></o:p></p><table class=MsoNormalTable border=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="29%" valign=top style='width:29.0%;padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>Sanjay9 P <<a href="mailto:sanjay9.p@tcs.com" target="_blank">sanjay9.p@tcs.com</a>></span></b><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'> </span><br><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>Sent by: <a href="mailto:sap-wug-bounces@mit.edu" target="_blank">sap-wug-bounces@mit.edu</a></span> <o:p></o:p></p><p><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>2011/12/05 03:14 PM</span> <o:p></o:p></p><table class=MsoNormalTable border=1 cellpadding=0><tr><td valign=top style='background:white;padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>Please respond to<br>"SAP Workflow Users' Group" <<a href="mailto:sap-wug@mit.edu" target="_blank">sap-wug@mit.edu</a>></span><o:p></o:p></p></td></tr></table></td><td width="70%" valign=top style='width:70.0%;padding:.75pt .75pt .75pt .75pt'><table class=MsoNormalTable border=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal align=right style='text-align:right'><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>To</span><o:p></o:p></p></td><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>"SAP Workflow Users' Group" <<a href="mailto:sap-wug@mit.edu" target="_blank">sap-wug@mit.edu</a>></span> <o:p></o:p></p></td></tr><tr><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal align=right style='text-align:right'><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>cc</span><o:p></o:p></p></td><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>"SAP Workflow Users' Group" <<a href="mailto:sap-wug@mit.edu" target="_blank">sap-wug@mit.edu</a>></span> <o:p></o:p></p></td></tr><tr><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal align=right style='text-align:right'><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>Subject</span><o:p></o:p></p></td><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>General Task Issue</span><o:p></o:p></p></td></tr></table><p class=MsoNormal><o:p> </o:p></p><table class=MsoNormalTable border=0 cellpadding=0><tr><td valign=top style='padding:.75pt .75pt .75pt .75pt'></td><td valign=top style='padding:.75pt .75pt .75pt .75pt'></td></tr></table></td><td valign=top style='padding:.75pt .75pt .75pt .75pt'></td></tr></table><div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br><br><br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Hi Experts,</span> <br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>I am using "General Task" attribute of Task Properties. Its working fine but it creates an embarrassing situation in PROD.</span> <span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>If no agent found then this task is broadcasted to all sap users which must not be. A custom method is used to determine the responsible agents. </span><br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>Now my questions ...</span> <span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>1. How we can stop to broadcast the workflow to all sap users when no user found ?</span> <span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>2. What is the best way to handle the no user situation for "General Task"</span> <span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>3. How we can be notified that workflow is unable to determine the agent ?</span> <br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>Probable Solution :</span> <span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>For Question 1:</span> <span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>I have changed the workflow design. If no user found the workflow will bypass the dialog step.</span> <span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>Is there any better solution ?</span> <br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>We can not make "General Forwarding Allowed" as we need to maintained possible agents at task level.</span> <br><br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>Thanks and regards,</span> <span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>SNJY</span> <br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br><br>Sanjay Pal<br>SAP Workflow Consultant<br>Tata Consultancy Services<br>Mailto: <a href="mailto:sanjay9.p@tcs.com" target="_blank">sanjay9.p@tcs.com</a><br>Website: </span><a href="http://www.tcs.com/" target="_blank"><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>http://www.tcs.com</span></a><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>____________________________________________<br>Experience certainty. 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