General Task Issue

[Rick Bakker]

Hello,

Usually you would program the agent determination method to return an error
if it can't find an agent.
You should also set up the system to automatically email the wf admin when
there is a workflow error.

regards
Rick Bakker
hanabi technology

On Tue, Dec 6, 2011 at 12:25 AM, Nat 4 Govender <ngovender4 at toyota.co.za>wrote:

>
> Hi Sanjay,
>
>
> Now my questions ...
> 1.        How we can stop to broadcast the workflow to all sap users when
> no user found ?
> 2.        What is the best way to handle the no user situation for
> "General Task"
> 3.        How we can be notified that workflow is unable to determine the
> agent ?
>
>
>         Perform the agent determination prior to the dialog step and then
> check if there is an agent.
>         If there is none then it should route to your workflow
> administrator to determine why no agent was found and then fix if possible
> and restart the agent determination process.
>
>
>
>
> *
> Regards*
> Nat Govender
> Toyota South Africa
> IT - SAP Workflow
> Internal Ext.   :  32645
> Direct Line    :  +27 031 910 2645
> Fax               :  086 607 0414
> E-mail           :  *ngovender4 at toyota.co.za* <ngovender4 at toyota.co.za>
> *
> If you tell the truth, you don't have to remember anything. *
>
>
>   *Sanjay9 P <sanjay9.p at tcs.com>*
> Sent by: sap-wug-bounces at mit.edu
>
> 2011/12/05 03:14 PM
>   Please respond to
> "SAP Workflow Users' Group" <sap-wug at mit.edu>
>
>    To
> "SAP Workflow Users' Group" <sap-wug at mit.edu>
> cc
> "SAP Workflow Users' Group" <sap-wug at mit.edu>
> Subject
> General Task Issue
>
>
>
>
>
> Hi Experts,
>
> I am using "General Task" attribute of Task Properties. Its working fine
> but it creates an embarrassing situation in PROD.
> If no agent found then this task is broadcasted to all sap users which
> must not be. A custom method is used to determine the responsible agents.
>
> Now my questions ...
> 1. How we can stop to broadcast the workflow to all sap users when no user
> found ?
> 2. What is the best way to handle the no user situation for "General Task"
> 3. How we can be notified that workflow is unable to determine the agent ?
>
> Probable Solution :
> For Question 1:
> I have changed the workflow design. If no user found the workflow will
> bypass the dialog step.
> Is there any better solution ?
>
> We can not make "General Forwarding Allowed" as we need to maintained
> possible agents at task level.
>
>
> Thanks and regards,
> SNJY
>
>
> Sanjay Pal
> SAP Workflow Consultant
> Tata Consultancy Services
> Mailto: sanjay9.p at tcs.com
> Website: *http://www.tcs.com* <http://www.tcs.com/>
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