General Task Issue

[Nat 4 Govender]

Hi Sanjay,


Now my questions ... 
1.      How we can stop to broadcast the workflow to all sap users when no 
user found ? 
2.      What is the best way to handle the no user situation for "General 
Task" 
3.      How we can be notified that workflow is unable to determine the 
agent ? 


        Perform the agent determination prior to the dialog step and then 
check if there is an agent.
        If there is none then it should route to your workflow 
administrator to determine why no agent was found and then fix if possible 
and restart the agent determination process.





Regards
Nat Govender
Toyota South Africa
IT - SAP Workflow
Internal Ext.   :  32645
Direct Line    :  +27 031 910 2645
Fax               :  086 607 0414
E-mail           :  ngovender4 at toyota.co.za

If you tell the truth, you don't have to remember anything. 



Sanjay9 P <sanjay9.p at tcs.com> 
Sent by: sap-wug-bounces at mit.edu
2011/12/05 03:14 PM
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"SAP Workflow Users' Group" <sap-wug at mit.edu>


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"SAP Workflow Users' Group" <sap-wug at mit.edu>
Subject
General Task Issue






Hi Experts, 

I am using "General Task" attribute of Task Properties. Its working fine 
but it creates an embarrassing situation in PROD. 
If no agent found then this task is broadcasted to all sap users which 
must not be. A custom method is used to determine the responsible agents. 

Now my questions ... 
1. How we can stop to broadcast the workflow to all sap users when no user 
found ? 
2. What is the best way to handle the no user situation for "General Task" 

3. How we can be notified that workflow is unable to determine the agent ? 


Probable Solution : 
For Question 1: 
I have changed the workflow design. If no user found the workflow will 
bypass the dialog step. 
Is there any better solution ? 

We can not make "General Forwarding Allowed" as we need to maintained 
possible agents at task level. 


Thanks and regards, 
SNJY 


Sanjay Pal
SAP Workflow Consultant
Tata Consultancy Services
Mailto: sanjay9.p at tcs.com
Website: http://www.tcs.com
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