<div>Hello,</div>
<div> </div>
<div>Usually you would program the agent determination method to return an error if it can't find an agent.</div>
<div>You should also set up the system to automatically email the wf admin when there is a workflow error.</div>
<div> </div>
<div>regards</div>
<div>Rick Bakker</div>
<div>hanabi technology<br><br></div>
<div class="gmail_quote">On Tue, Dec 6, 2011 at 12:25 AM, Nat 4 Govender <span dir="ltr"><<a href="mailto:ngovender4@toyota.co.za">ngovender4@toyota.co.za</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote"><br><font size="2" face="sans-serif">Hi Sanjay,</font> <br>
<div class="im"><br><br><font size="2" face="sans-serif">Now my questions ...</font><font size="3"> </font><font size="2" face="sans-serif"><br>1. How we can stop to broadcast the workflow to all sap users when no user found ?</font><font size="3"> </font><br>
<font size="2" face="sans-serif">2. What is the best way to handle the no user situation for "General Task"</font><font size="3"> </font><font size="2" face="sans-serif"><br>3. How we can be notified that workflow is unable to determine the agent ?</font><font size="3"> </font><br>
<br><br></div><font size="2" face="sans-serif"> Perform the agent determination prior to the dialog step and then check if there is an agent.</font> <br><font size="2" face="sans-serif"> If there is none then it should route to your workflow administrator to determine why no agent was found and then fix if possible and restart the agent determination process.</font> <br>
<br><br><br><font size="2" face="sans-serif"><br></font><font color="#424282" size="3"><b><br>Regards</b></font><font size="3"><br>Nat Govender<br>Toyota South Africa<br>IT - SAP Workflow<br>Internal Ext. : 32645<br>Direct Line : <a href="tel:%2B27%20031%20910%202645" target="_blank" value="+27319102645">+27 031 910 2645</a><br>
Fax : 086 607 0414<br>E-mail : </font><a href="mailto:ngovender4@toyota.co.za" target="_blank"><font color="blue" size="3"><u>ngovender4@toyota.co.za</u></font></a><font size="3"><br><b><br>If you tell the truth, you don't have to remember anything. </b></font><br>
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<td width="29%"><font size="1" face="sans-serif"><b>Sanjay9 P <<a href="mailto:sanjay9.p@tcs.com" target="_blank">sanjay9.p@tcs.com</a>></b> </font><br><font size="1" face="sans-serif">Sent by: <a href="mailto:sap-wug-bounces@mit.edu" target="_blank">sap-wug-bounces@mit.edu</a></font>
<p><font size="1" face="sans-serif">2011/12/05 03:14 PM</font> </p>
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<div align="center"><font size="1" face="sans-serif">Please respond to<br>"SAP Workflow Users' Group" <<a href="mailto:sap-wug@mit.edu" target="_blank">sap-wug@mit.edu</a>></font></div></td></tr></tbody></table>
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<div align="right"><font size="1" face="sans-serif">To</font></div>
<td><font size="1" face="sans-serif">"SAP Workflow Users' Group" <<a href="mailto:sap-wug@mit.edu" target="_blank">sap-wug@mit.edu</a>></font>
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<td><font size="1" face="sans-serif">"SAP Workflow Users' Group" <<a href="mailto:sap-wug@mit.edu" target="_blank">sap-wug@mit.edu</a>></font>
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<td><font size="1" face="sans-serif">General Task Issue</font></td></td></tr></td></td></tr></td></td></tr></tbody></table>
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<div class="h5"><br><br><br><font size="2" face="sans-serif">Hi Experts,</font><font size="3"> <br></font><font size="2" face="sans-serif"><br>I am using "General Task" attribute of Task Properties. Its working fine but it creates an embarrassing situation in PROD.</font><font size="3"> </font><font size="2" face="sans-serif"><br>
If no agent found then this task is broadcasted to all sap users which must not be. A custom method is used to determine the responsible agents. </font><font size="3"><br></font><font size="2" face="sans-serif"><br>Now my questions ...</font><font size="3"> </font><font size="2" face="sans-serif"><br>
1. How we can stop to broadcast the workflow to all sap users when no user found ?</font><font size="3"> </font><font size="2" face="sans-serif"><br>2. What is the best way to handle the no user situation for "General Task"</font><font size="3"> </font><font size="2" face="sans-serif"><br>
3. How we can be notified that workflow is unable to determine the agent ?</font><font size="3"> <br></font><font size="2" face="sans-serif"><br>Probable Solution :</font><font size="3"> </font><font size="2" face="sans-serif"><br>
For Question 1:</font><font size="3"> </font><font size="2" face="sans-serif"><br>I have changed the workflow design. If no user found the workflow will bypass the dialog step.</font><font size="3"> </font><font size="2" face="sans-serif"><br>
Is there any better solution ?</font><font size="3"> <br></font><font size="2" face="sans-serif"><br>We can not make "General Forwarding Allowed" as we need to maintained possible agents at task level.</font><font size="3"> <br>
<br></font><font size="2" face="sans-serif"><br>Thanks and regards,</font><font size="3"> </font><font size="2" face="sans-serif"><br>SNJY</font><font size="3"> <br></font><font size="2" face="sans-serif"><br><br>Sanjay Pal<br>
SAP Workflow Consultant<br>Tata Consultancy Services<br>Mailto: <a href="mailto:sanjay9.p@tcs.com" target="_blank">sanjay9.p@tcs.com</a><br>Website: </font><a href="http://www.tcs.com/" target="_blank"><font color="blue" size="2" face="sans-serif"><u>http://www.tcs.com</u></font></a><font size="2" face="sans-serif"><br>
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