Strange Behavior of Work Items

[Dart, Jocelyn]

Hi Sharuya,
Yes it could be an issue with terminating events.  Txn SWEINST should show you what event and instance the async tasks are waiting on.

Even if you don't have the event log on in production, you should have SWEQADM Basic Data Error Behavior on Feedback set to "Mark linkages as having errors" so that you can be notified of event problems and redeliver event failures.   If not, turn that on now - the default setting of "deactivate linkage" is not a setting anybody wants.

You may also want to turn the event log on temporarily - perhaps just for a couple of days - to see if you can pick up what is happening when the problems occur.  These days you can use SWELS to only turn the event log on for specific events to prevent performance problems (I'm assuming you are on ECC 6.0? )

You need to figure out if the event is not being raised at all; being raised but with the wrong instance/parameters for the task; being raised and impacting on the task but something else happening to prevent task completion.

Check the step history in the workflow log for the work item itself and any subflows and main workflow above to see if there are any other messages that might indicate the event was received but the work item could not be completed.

Hope that helps,
Jocelyn


From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Shaurya Jain
Sent: Thursday, 28 April 2011 2:54 PM
To: SAP Workflow Users' Group
Subject: Strange Behavior of Work Items

Dear Experts,

We are facing a strange issue with work items (asynchronous task). We use this for PR release.

In recent times, it is been observed that user is executing the workitem & approving the PR through ME29N. The PR actually moves to next approval level & a new instance of workflow is created as it should be but the workitem remains in user's inbox & the workflow will be pending in inbox. When I checked the workflow log the work item status is shown as "In Process".

As a workaround, using workflow administrative tools I can complete the workitem & complete the workflow without any impact.

I could not understand why workitems are hanging even when user is executing it & going back from ME29 screen after saving the PR. This is happening with no. of users & also not always.

I have checked the dumps also & there are none at the given execution time as per workflow log. Can it be a issue with terminating events? We have not activated the event log in Production system & thus cannot track the events.

Any inputs will be highly appreciated.

--
Regards,
Shaurya Jain
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