Repeated Deadline Notifications + Escalation

[Rick Bakker]

Hello,

As far as I can tell, this can be done with a single loop in which you
keep a counter and adjust the Latest End deadline and the agents
depending on the counter. There would also be a SendMail step which is
also dependent on the counter. Not too complicated.
I don't see any reason for a fork or local events.

regards
Rick Bakker
Hanabi Technology

On Mon, Sep 6, 2010 at 6:36 AM, Ali Husain <mr_mago40 at hotmail.com> wrote:
>
> Hey guys,
>
> I have a requirement to monitor a user decision task for a total number of 5
> days. After 2 days i should send a reminder to the agent and then after
> another 2 days i should send him another reminder. If 5 days has passed, i
> should send  a notification to another user while still keeping the Work
> Item in the original agent's inbox. If the user executes the WI before the 5
> days deadline, then processing continues as normal.
>
> Is there an easy way to implement that functionality. I tried doing some
> forks and loops to achieve that but the process required me to use some
> counter variables and local events and it grew to be a bit big. So i thought
> there might be an easier way of achieving that. I intend to use a similar
> functionality but with different dates to other tasks in the same workflow
> so I'm looking for re-usability as well. Currently i'm trying to implement
> it in a local WF.
>
> I don't think the standard simple or modeled deadlines are helping me here.
>
> Any ideas on this?
>
> Thanks,
> Ali
>
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