Repeated Deadline Notifications + Escalation

[Mike Pokraka]

Hi,

Rick's answer is a good one. Another way would involve a fork:

Branch 1 has your step with two reminder deadlines.
Branch 2 has your notification sendmail step with a requested start.

Fork completes on a 1 of 2. You then just need to add a dummy wait for
event after the reminder step or put it into a loop, so that it won't
complete the fork when the deadline is reached.

Neither solution is necessarily better, it's a matter of personal
preference and what fits best with your style.

Cheers,
Mike


On Mon, September 6, 2010 12:36 pm, Ali Husain wrote:
>
>
> Hey guys,
>
> I have a requirement to monitor a user decision task for a total number of
> 5 days. After 2 days i should send a reminder to the agent and then after
> another 2 days i should send him another reminder. If 5 days has passed, i
> should send  a notification to another user while still keeping the Work
> Item in the original agent's inbox. If the user executes the WI before the
> 5 days deadline, then processing continues as normal.
>
> Is there an easy way to implement that functionality. I tried doing some
> forks and loops to achieve that but the process required me to use some
> counter variables and local events and it grew to be a bit big. So i
> thought there might be an easier way of achieving that. I intend to use a
> similar functionality but with different dates to other tasks in the same
> workflow so I'm looking for re-usability as well. Currently i'm trying to
> implement it in a local WF.
>
> I don't think the standard simple or modeled deadlines are helping me
> here.
>
> Any ideas on this?
>
> Thanks,
> Ali
>  		 	   		  _______________________________________________
> SAP-WUG mailing list
> SAP-WUG at mit.edu
> http://mailman.mit.edu/mailman/listinfo/sap-wug
>