User Container input after execution of work item

[Edward Diehl]

Michael,
Take a look at business object WF_TASK.  Check especially in Business Workflow Explorer (SWDM) and select on task type to get some samples.   I have used one of the methods (I can't remember which.  It's been too long) to select an agent for the follow on task from the list of possible agents assigned to the target task.   Sounds like it might be just what you're looking for.

Best wishes,
Ed

To: sap-wug at mit.edu
Subject: Re: User Container input after execution of work item
Date: Wed, 27 Oct 2010 11:44:21 -0500
From: michael.mcley at daimler.com



Hey Joe,

Thanks.  Yes, this is what we are
currently doing.  Problem is that a lot of our approvers are executives
and, well, maybe you can fill in the rest... ;-)

In any case, they want AP to send the
item the the correct approver in the first place.
 Michael McLey
MBUSI - IT Parts & Administration 
Mercedes-Benz US International, Inc.
1 Mercedes Drive 
Vance, AL 35490 
PHONE:  (205) 462 - 5239 
EMAIL:   michael.mcley at daimler.com  



Joe_Toledo at capgroup.com
Sent by: sap-wug-bounces at mit.edu10/27/2010 11:39 AMPlease respond to
sap-wug at mit.edu
Tosap-wug at mit.educc
SubjectRe: User Container input after execution
of work item






Hi there, 

Perhaps you have already thought of this approach,(and forgive me if I'm
pointing out the obvious) 

Sounds like the work item landed in the "wrong" person's inbox
and it appears that that person would know who it should have go to, correct?
 If so, just have the user "right click" on the work item
and select "Forward" and they will be prompted to enter appropriate
user that the work item should have gone to. 

Hope this helps. 

Regards, Joe
Toledo | The Capital Group Companies
Location: IRV | Extension: 55417 | Outside: 949-975-5417
E-mail: joat at capgroup.com
[ Mailing: 15260
Valley Oak. IRV-M-3E Irvine, CA
92618 USA ]



From:michael.mcley at daimler.comTo:sap-wug at mit.eduDate:10/27/2010 08:59 AMSubject:User Container input after execution
of work item Sent by:sap-wug-bounces at mit.edu





Hello Wuggers,

I have a small issue that has probably been addressed many times before,
but if you have some information or maybe a link to a similar topic ...

We have an invoice verification workflow where accounts payable parks an
incoming invoice and the PARKED event triggers a workflow for the approval
of the invoice.  If approved, AP will post the invoice.  If rejected,
AP will follow up with an additional work item (which just calls tcode
MIR4 in change mode) to modify the invoice and park again (so the approval
process will loop thereafter until the invoice is finally approved and
then deleted or posted).

The problem is that occasionally a reason for rejection is that the workflow
selected the wrong approver as the agent for the approval task.  This
is due mostly to the less-than-accurate state of our org charts.  So
yes, the right answer is to fix our org charts, but let's assume for a
variety of lame reasons this cannot be done.  AP has the request that
they would like to be able to assign an agent when the invoice is parked
again, which for me means like a dialog box pops up, giving the current
agent, and allowing AP to change the agent.  The selection would then
be written to a container element and that container element used in the
agent determination of the subsequent approval step.

So now, how to implement?  

I currently have the checkbox "Confirm end of processing" checked
in the AP rejected invoice task, which allows AP to decide when they are
done editing the invoice (they may want to keep the item and edit it multiple
times as more information comes to them).  This dialog box would be
a great mechanism to allow them to modify the container.  However
I would either have to change the dialog box, or create my own (with input
fields and functionality to write to the container) and use my Zdialog
box instead of the SAP standard.  I don't know how to do this.

I have also thought of creating a mini-loop in the rejected invoice step
which will keep a work item in the inbox of AP until they are finally ready
to park again.  This loop would have as a subsequent step some kind
of dialog which would allow input into the container.  I am worried
however that this would clutter the logs with a new step every time the
work item is opened but not processed.

Any recommendations here?  I guess this falls under the category of
ad-hoc or on-the-fly agent determination techniques.

Thanks for your help. Michael McLey
MBUSI - IT Parts & Administration 
Mercedes-Benz US International, Inc.
1 Mercedes Drive 
Vance, AL 35490 
PHONE:  (205) 462 - 5239 
EMAIL:   michael.mcley at daimler.com  
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