User Container input after execution of work item

Wed Oct 27 12:44:21 EDT 2010

Hey Joe,

Thanks.  Yes, this is what we are currently doing.  Problem is that a lot 
of our approvers are executives and, well, maybe you can fill in the 
rest... ;-)

In any case, they want AP to send the item the the correct approver in the 
first place.

Michael McLey 
MBUSI - IT Parts & Administration 
Mercedes-Benz US International, Inc. 
1 Mercedes Drive 
Vance, AL 35490 
PHONE:  (205) 462 - 5239 
EMAIL:   michael.mcley at daimler.com   

Joe_Toledo at capgroup.com 
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10/27/2010 11:39 AM
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Re: User Container input after execution of work item

Hi there, 

Perhaps you have already thought of this approach,(and forgive me if I'm 
pointing out the obvious) 

Sounds like the work item landed in the "wrong" person's inbox and it 
appears that that person would know who it should have go to, correct?  If 
so, just have the user "right click" on the work item and select "Forward" 
and they will be prompted to enter appropriate user that the work item 
should have gone to. 

Hope this helps. 

Regards, 
Joe Toledo | The Capital Group Companies
Location: IRV | Extension: 55417 | Outside: 949-975-5417
E-mail: joat at capgroup.com
[ Mailing: 15260 Valley Oak. IRV-M-3E Irvine, CA 92618 USA ]

From: 
michael.mcley at daimler.com 
To: 
sap-wug at mit.edu 
Date: 
10/27/2010 08:59 AM 
Subject: 
User Container input after execution of work item 
Sent by: 
sap-wug-bounces at mit.edu

Hello Wuggers,

I have a small issue that has probably been addressed many times before, 
but if you have some information or maybe a link to a similar topic ...

We have an invoice verification workflow where accounts payable parks an 
incoming invoice and the PARKED event triggers a workflow for the approval 
of the invoice.  If approved, AP will post the invoice.  If rejected, AP 
will follow up with an additional work item (which just calls tcode MIR4 
in change mode) to modify the invoice and park again (so the approval 
process will loop thereafter until the invoice is finally approved and 
then deleted or posted).

The problem is that occasionally a reason for rejection is that the 
workflow selected the wrong approver as the agent for the approval task. 
This is due mostly to the less-than-accurate state of our org charts.  So 
yes, the right answer is to fix our org charts, but let's assume for a 
variety of lame reasons this cannot be done.  AP has the request that they 
would like to be able to assign an agent when the invoice is parked again, 
which for me means like a dialog box pops up, giving the current agent, 
and allowing AP to change the agent.  The selection would then be written 
to a container element and that container element used in the agent 
determination of the subsequent approval step.

So now, how to implement? 

I currently have the checkbox "Confirm end of processing" checked in the 
AP rejected invoice task, which allows AP to decide when they are done 
editing the invoice (they may want to keep the item and edit it multiple 
times as more information comes to them).  This dialog box would be a 
great mechanism to allow them to modify the container.  However I would 
either have to change the dialog box, or create my own (with input fields 
and functionality to write to the container) and use my Zdialog box 
instead of the SAP standard.  I don't know how to do this.

I have also thought of creating a mini-loop in the rejected invoice step 
which will keep a work item in the inbox of AP until they are finally 
ready to park again.  This loop would have as a subsequent step some kind 
of dialog which would allow input into the container.  I am worried 
however that this would clutter the logs with a new step every time the 
work item is opened but not processed.

Any recommendations here?  I guess this falls under the category of ad-hoc 
or on-the-fly agent determination techniques.

Thanks for your help. 
Michael McLey
MBUSI - IT Parts & Administration 
Mercedes-Benz US International, Inc.
1 Mercedes Drive 
Vance, AL 35490 
PHONE:  (205) 462 - 5239 
EMAIL:   michael.mcley at daimler.com   
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