User Container input after execution of work item
Joe_Toledo@capgroup.com
Joe_Toledo at capgroup.com
Wed Oct 27 12:37:08 EDT 2010
Hi there,
Perhaps you have already thought of this approach,(and forgive me if I'm
pointing out the obvious)
Sounds like the work item landed in the "wrong" person's inbox and it
appears that that person would know who it should have go to, correct? If
so, just have the user "right click" on the work item and select "Forward"
and they will be prompted to enter appropriate user that the work item
should have gone to.
Hope this helps.
Regards,
Joe Toledo | The Capital Group Companies
Location: IRV | Extension: 55417 | Outside: 949-975-5417
E-mail: joat at capgroup.com
[ Mailing: 15260 Valley Oak. IRV-M-3E Irvine, CA 92618 USA ]
From:
michael.mcley at daimler.com
To:
sap-wug at mit.edu
Date:
10/27/2010 08:59 AM
Subject:
User Container input after execution of work item
Sent by:
sap-wug-bounces at mit.edu
Hello Wuggers,
I have a small issue that has probably been addressed many times before,
but if you have some information or maybe a link to a similar topic ...
We have an invoice verification workflow where accounts payable parks an
incoming invoice and the PARKED event triggers a workflow for the approval
of the invoice. If approved, AP will post the invoice. If rejected, AP
will follow up with an additional work item (which just calls tcode MIR4
in change mode) to modify the invoice and park again (so the approval
process will loop thereafter until the invoice is finally approved and
then deleted or posted).
The problem is that occasionally a reason for rejection is that the
workflow selected the wrong approver as the agent for the approval task.
This is due mostly to the less-than-accurate state of our org charts. So
yes, the right answer is to fix our org charts, but let's assume for a
variety of lame reasons this cannot be done. AP has the request that they
would like to be able to assign an agent when the invoice is parked again,
which for me means like a dialog box pops up, giving the current agent,
and allowing AP to change the agent. The selection would then be written
to a container element and that container element used in the agent
determination of the subsequent approval step.
So now, how to implement?
I currently have the checkbox "Confirm end of processing" checked in the
AP rejected invoice task, which allows AP to decide when they are done
editing the invoice (they may want to keep the item and edit it multiple
times as more information comes to them). This dialog box would be a
great mechanism to allow them to modify the container. However I would
either have to change the dialog box, or create my own (with input fields
and functionality to write to the container) and use my Zdialog box
instead of the SAP standard. I don't know how to do this.
I have also thought of creating a mini-loop in the rejected invoice step
which will keep a work item in the inbox of AP until they are finally
ready to park again. This loop would have as a subsequent step some kind
of dialog which would allow input into the container. I am worried
however that this would clutter the logs with a new step every time the
work item is opened but not processed.
Any recommendations here? I guess this falls under the category of ad-hoc
or on-the-fly agent determination techniques.
Thanks for your help.
Michael McLey
MBUSI - IT Parts & Administration
Mercedes-Benz US International, Inc.
1 Mercedes Drive
Vance, AL 35490
PHONE: (205) 462 - 5239
EMAIL: michael.mcley at daimler.com
If you are not the intended addressee, please inform us immediately that
you have received this e-mail in error, and delete it. We thank you for
your cooperation. _______________________________________________
SAP-WUG mailing list
SAP-WUG at mit.edu
http://mailman.mit.edu/mailman/listinfo/sap-wug
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mailman.mit.edu/pipermail/sap-wug/attachments/20101027/506dab03/attachment.htm
More information about the SAP-WUG
mailing list