attachments in UWL link to random objects!

[Dart, Jocelyn]

Paul, 
There have been a few issues around mixed up work items in the worklist due to some caching issues. 

Please check the SAP Notes .... you might need to go up a few support packs. 

But also try clearing the cache in UWL Administration as that has been a temporary and immediate fix to caching issues at other sites. 

Regards,
Jocelyn 

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Paul.Bakker at osr.treasury.qld.gov.au
Sent: Wednesday, 24 November 2010 12:39 PM
To: SAP-WUG at mit.edu
Subject: attachments in UWL link to random objects!


Dear WUG,

 We have an intermittent problem with UWL where users click on workitem
attachments
(in this case, an Adobe form), and the wrong Adobe form is displayed.

 Two different users can click the same link on the *same* workitem, and
view
two different Adobe forms!

I checked the workflow in the backend and everything is fine. The workitem
container
has the element 'Return_ID' with the correct value (the GUID of the Adobe
form
that is to be approved).

SWFVISU has the following setting:
APPLICATION	FMCA_WDY_RETURN
DYNPARAM	WDCONFIGURATIONID=ZFMCA_WDY_RET_CONF&RETURN_ID=$
{item.Return_ID}
NAMESPACE	sap

So the problem seems to be that UWL is reading the Return_ID from the wrong
workitem!
I suspect a corrupt cache - perhaps a local cache? We refresh the cache
continually, but the problem returns within minutes.

Has anyone been able to work out why the UWL is so, uh, labile? The users
are complaining
that SAP workflow is 'flaky'; it's hard to explain that it's actually a UWL
issue....

Can anyone explain the architecture of UWL to me?

thanks
Paul


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