Refreshing Agents

[michael.mcley@daimler.com]

Jay,

Have you checked the delimiting start date for the assignment in the org 
structure.  I seem to remember (although I'm not entirely sure) that if 
the start date in the org structure is before the workflow start date, 
that item will not show.

I could be completely off the mark on this...
 
Michael McLey 
MBUSI - IT Parts & Administration 
Mercedes-Benz US International, Inc. 
1 Mercedes Drive 
Vance, AL 35490 
PHONE:  (205) 462 - 5239 
EMAIL:   michael.mcley at daimler.com   



djayachandrareddy at yahoo.co.in 
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04/28/2010 09:35 AM
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Subject
Refreshing Agents







Hi,
 
Whenever new user assigned to a workcenter, he/she is not having 
visibility on old workitems. 
 
I assume transaction SWI1_RULE can be used to redetermine the agents. 
 
For some cases, it is automatically refreshed with newly included agents. 
(here assigned agents using RULE-function module attached, intercally 
determine the agents from workcenter)
 
Can you please give me directions how it is happening? 
 
Regards
Jay
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