Refreshing Agents

[jayachandra reddy]

Hi,
 
Whenever new user assigned to a workcenter, he/she is not having visibility on old workitems. 
 
I assume transaction SWI1_RULE can be used to redetermine the agents. 
 
For some cases, it is automatically refreshed with newly included agents. (here assigned agents using RULE-function module attached, intercally determine the agents from workcenter)
 
Can you please give me directions how it is happening? 
 
Regards
Jay

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