<table cellspacing="0" cellpadding="0" border="0" ><tr><td valign="top" style="font: inherit;"><DIV>Hi,</DIV>
<DIV> </DIV>
<DIV>Whenever new user assigned to a workcenter, he/she is not having visibility on old workitems. </DIV>
<DIV> </DIV>
<DIV>I assume transaction SWI1_RULE can be used to redetermine the agents. </DIV>
<DIV> </DIV>
<DIV>For some cases, it is automatically refreshed with newly included agents. (here assigned agents using RULE-function module attached, intercally determine the agents from workcenter)</DIV>
<DIV> </DIV>
<DIV>Can you please give me directions how it is happening? </DIV>
<DIV> </DIV>
<DIV>Regards</DIV>
<DIV>Jay</DIV></td></tr></table><br>