UWL displays continuous workitem text: no line breaks or paragraphs

Sun Apr 18 18:33:20 EDT 2010

Jocelyn,

As you probably know, we actually had this very same problem in June last
year, and it was fixed by patch #3 for SP3 (for EP 7.01).

I don't think it's a 'portal patch' issue this time, because only this one
(new) decision task is being displayed incorrectly!
All the old ones work fine.

Is there anything else that it could be? All tasks look identical in the
backend, with regards to their sapscript, SBWP display etc.

thanks
Paul

             "Dart, Jocelyn"                                               
             <jocelyn.dart at sap                                             
             .com>                                                      To 
             Sent by:                  "SAP Workflow Users' Group"         
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                                                                   Subject 
             13/04/2010 05:58          RE: UWL displays continuous         
             PM                        workitem text: no line breaks or   
                                       paragraphs                          

             Please respond to                                             
               "SAP Workflow                                               
               Users' Group"                                               
             <sap-wug at mit.edu>                                             

Hi Paul,

This is a known problem with certain release/support pack/patch level
combinations in the Portal.
There's SAP Notes for it... check component EP-PCT-UWL.
I've come across it in about 3 different releases so far, but there's a fix
for all of them.

Rgds,
Jocelyn

________________________________________
From: sap-wug-bounces at mit.edu [sap-wug-bounces at mit.edu] On Behalf Of
Paul.Bakker at osr.treasury.qld.gov.au [Paul.Bakker at osr.treasury.qld.gov.au]
Sent: Tuesday, 13 April 2010 12:10 PM
To: SAP-WUG at mit.edu
Subject: UWL displays continuous workitem text: no line breaks or
paragraphs

Wugsters,

We have a strange problem with the UWL. For some standard tasks (but not
all!) , the workitem text is being displayed in the UWL with no linebreaks.

For example:

================
UPDATE: AFG Dealing 712483680 requires date of birth information Please
indicate what action should be taken. To complete this work select the
'Update Date of Birth' button and complete the information.
================

It looks like that in both the UWL preview pane and the workitem popup.

When you view the workitem in the back-end, however (via SBWP), it is
nicely formatted like this:

================
UPDATE: AFG Dealing 712483680 requires date of birth information

Please indicate what action should be taken.

To complete this work select the 'Update Date of Birth' button and complete
the information.
================

The underlying SAPscript looks fine - paragraphs are set using the '*'
formatting command, as per usual.

This is the strange part: We have almost identical standard tasks with
slightly different texts that work just fine.
These tasks were created a few months earlier. All of them are decision
tasks.

Does anyone have any idea what might be causing this? We are on ECC 6.0.

thanks
Paul

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