Query/Clarification Regarding "Personal Substitution"

[Morris, Eddie]

Hello Shaurya,

In order to see the option in your personal setting please apply note 1127439.

Regards,
Eddie

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Shaurya Jain
Sent: 13 October 2009 05:17
To: SAP Workflow Users' Group
Subject: Re: Query/Clarification Regarding "Personal Substitution"

Hello Sue,

I am working on SAP ECC 6.0 & I am not able to see any such option in Personal Workflow settings. So this means it is already taken care by SAP in newer version.

Any other inputs are most welcome.


On Mon, Oct 12, 2009 at 7:15 PM, Sue Doughty <Sue.Doughty at odfl.com<mailto:Sue.Doughty at odfl.com>> wrote:
I had the same issue when I was first trying to get substitution to work.  I could not see the items in the substitute's in-box.

I found that I had to check the "Also display work items of adopted substitutions" in the Personal Workflow settings of the users.  When this is not checked, I could not see the adopted substitutions.
[cid:image001.jpg at 01CA4C08.74CD9580]

Regards,
Sue T. Doughty
SAP Workflow Specialist
Old Dominion Freight Line, Inc.
500 Old Dominion Way
Thomasville, NC 27360
Phone:  (336) 822-5189
Toll Free (800 ) 432-6335, ext. 5189
Email:  sue.doughty at odfl.com<mailto:sue.doughty at odfl.com>
________________________________
From: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu> [mailto:sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu>] On Behalf Of Keohan, Susan - 1140 - MITLL
Sent: Sunday, October 11, 2009 11:25 PM

To: SAP Workflow Users' Group
Subject: RE: Query/Clarification Regarding "Personal Substitution"

Hi Shaurya,
If the personal substitutes are checked as 'active',then workitems are also delivered to the substitute and you should be able to see them via SWi5.  Otherwise, the substitute is not actually a possible agent of the workitem until they adopt the substitution - so you won't see it in SWI5.  At the point where a non-active substitute begins execution of a workitem - they are then stored as an agent in the workflow logs.

Are the subs in QA marked as Active and the ones in Dev not checked?  This would explain the discrepancy between your systems.

Hope this helps,
Sue
________________________________
From: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu> [mailto:sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu>] On Behalf Of Shaurya Jain
Sent: Sunday, October 11, 2009 12:25 AM
To: SAP Workflow Users' Group
Subject: Query/Clarification Regarding "Personal Substitution"

Dear Experts,

Recently, I came across a scenario in which I was surprised to know that the personal substitute of a user was receiving the work items in his SAP Inbox but I couldn't see that in the substitute's workload analysis (SWI5). Above all, I could not see that user (substitute) as agent at task level in workflow log too. The personal substitutes are maintained using Transaction RMPS_SET_SUBSTITUTE.

Can anyone please explain me this scenario? Is it something related with the way substitution is maintained or something else? Because I have tested the same scenario in our Quality system & found that I can see the workitem in substitute's workload as well as at task level the substitute was one of the agent. Also in all my previous encounters with substitution cases I was able to track the workitem in substitute's inbox & workflow log too.

If this is SAP functionality then is there any way that a Workflow administrator can trace that workitem & check if substitute is receiving the workitem or not?
Waiting for your inputs eagerly.
--
Regards,
Shaurya Jain

_______________________________________________
SAP-WUG mailing list
SAP-WUG at mit.edu<mailto:SAP-WUG at mit.edu>
http://mailman.mit.edu/mailman/listinfo/sap-wug



--
Regards,
Shaurya Jain
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mailman.mit.edu/pipermail/sap-wug/attachments/20091013/8d328484/attachment.htm
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 38579 bytes
Desc: image001.jpg
Url : http://mailman.mit.edu/pipermail/sap-wug/attachments/20091013/8d328484/attachment.jpg