Query/Clarification Regarding "Personal Substitution"

[Sue Doughty]

We are also on ECC 6.0.

 

Regards,

Sue T. Doughty

SAP Workflow Specialist

Old Dominion Freight Line, Inc.

500 Old Dominion Way

Thomasville, NC 27360

Phone:  (336) 822-5189

Toll Free (800 ) 432-6335, ext. 5189

Email:  sue.doughty at odfl.com

________________________________

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Shaurya Jain
Sent: Tuesday, October 13, 2009 12:17 AM
To: SAP Workflow Users' Group
Subject: Re: Query/Clarification Regarding "Personal Substitution"

 

Hello Sue,

 

I am working on SAP ECC 6.0 & I am not able to see any such option in
Personal Workflow settings. So this means it is already taken care by
SAP in newer version.

 

Any other inputs are most welcome.

 

 

On Mon, Oct 12, 2009 at 7:15 PM, Sue Doughty <Sue.Doughty at odfl.com>
wrote:

I had the same issue when I was first trying to get substitution to
work.  I could not see the items in the substitute's in-box.

 

I found that I had to check the "Also display work items of adopted
substitutions" in the Personal Workflow settings of the users.  When
this is not checked, I could not see the adopted substitutions.

 

 

Regards,

Sue T. Doughty

SAP Workflow Specialist

Old Dominion Freight Line, Inc.

500 Old Dominion Way

Thomasville, NC 27360

Phone:  (336) 822-5189

Toll Free (800 ) 432-6335, ext. 5189

Email:  sue.doughty at odfl.com <mailto:sue.doughty at odfl.com> 

________________________________

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Keohan, Susan - 1140 - MITLL
Sent: Sunday, October 11, 2009 11:25 PM 


To: SAP Workflow Users' Group

Subject: RE: Query/Clarification Regarding "Personal Substitution" 

 

Hi Shaurya,

If the personal substitutes are checked as 'active',then workitems are
also delivered to the substitute and you should be able to see them via
SWi5.  Otherwise, the substitute is not actually a possible agent of the
workitem until they adopt the substitution - so you won't see it in
SWI5.  At the point where a non-active substitute begins execution of a
workitem - they are then stored as an agent in the workflow logs.

 

Are the subs in QA marked as Active and the ones in Dev not checked?
This would explain the discrepancy between your systems.

 

Hope this helps,

Sue

________________________________

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Shaurya Jain
Sent: Sunday, October 11, 2009 12:25 AM
To: SAP Workflow Users' Group
Subject: Query/Clarification Regarding "Personal Substitution"

 

Dear Experts,

 

Recently, I came across a scenario in which I was surprised to know that
the personal substitute of a user was receiving the work items in his
SAP Inbox but I couldn't see that in the substitute's workload analysis
(SWI5). Above all, I could not see that user (substitute) as agent at
task level in workflow log too. The personal substitutes are maintained
using Transaction RMPS_SET_SUBSTITUTE.

 

Can anyone please explain me this scenario? Is it something related with
the way substitution is maintained or something else? Because I have
tested the same scenario in our Quality system & found that I can see
the workitem in substitute's workload as well as at task level the
substitute was one of the agent. Also in all my previous encounters with
substitution cases I was able to track the workitem in substitute's
inbox & workflow log too.

 

If this is SAP functionality then is there any way that a Workflow
administrator can trace that workitem & check if substitute is receiving
the workitem or not?


Waiting for your inputs eagerly.

-- 
Regards,
Shaurya Jain


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-- 
Regards,
Shaurya Jain

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