[LIKELY JUNK]UWL duplicate workitems

[Dart, Jocelyn]

Hi Karl,
Known issue.  Had it on site before ..... and it can be intermittent.  Seems to be partly PC dependent as will happen for some users and not others.  Suggest getting the user to restart their machine firstly.
Also checking their browser caching settings.   There are a couple of notes on service.sap.com/notes also, but if it doesn't disappear easily report it in.
Regards,
Jocelyn

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Karl Nietz
Sent: Monday, 30 November 2009 3:13 PM
To: sap-wug at mit.edu
Subject: [LIKELY JUNK]UWL duplicate workitems

Hi all,

We are running EP7 / 18 and have a problem with duplicate workitems appearing in the UWL inbox.  Specifically for task types relating to our bespoke ESS applications (eg leave approval).  We have only one back-end system (ECC6) connected to the portal.  When the problem occurs we have confirmed that only one corresponding workitem is present in the back-end system, but two are rendered int he UWL inbox.  The problem does not appear to affect all users.  We have tried re-registration, cache-clearing.  Any ideas of how to knock this problem on the head would be very welcome, or if there are any earlier posts on this problem please point me to them.  Thanks.
Karl Nietz
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