Deadline Monitoring

[Gurramkonda, Preethi]

Hi Sudhadip,

Please place the same approval process step in the escalation branch and
under the agents for that approval step place the agent's manger. In
order to determine the manager of the agent u can write your logic using
the rule function module.


Thanks & Regards,
Preethi G
Program SCALE-AMS
8053500

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Subhadip.Dassarma at barclayscapital.com
Sent: Wednesday, June 10, 2009 2:48 PM
To: sap-wug at mit.edu
Subject: Deadline Monitoring

Hi WF Experts,

             I'm new to workflow. I have a requirement where I need to
plugin Deadline Monitoring & Escalation steps to a standard workflow
WS12300111 (Leave Request: General Workflow for Documents) where for the
approval step if deadline is missed the Workitem need to be forwarded to
the manager (and it's a 1 level escalation which should not be
repeated). 

What I have understood is that I need to create a modeled "Missed
Deadline" Outcome in the approval step via "Requested End"  which will
set the Approval Workitem to Obsolete via Process Control step. The
"Processing Obsolete" outcome need to be activated to handle the
escalation branch. What I haven't understood is what I need to do in
this "Escalation" branch to resubmit the work item for the original
agent's manager.

Please help me providing your valuable tips on designing this
escalation.

Regards,
Subhadip


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