Extended Notifications: Filter settings & Schedules

[Rick Bakker]

Hello,

As far as I know, your only option is to make your own copy of TS00008267.
I'd also like to know what WORKFLOW_STEP is used for.

There are three schedules in Extended Notifications:
Selection  - when to select relevant workitems
Delivery   - when to deliver the selected workitems
SWN_SELSEN - checks if selection or delivery needs to be done,
             and if so, executes them (in that order).

In your case, with all outstanding workitems to be sent out
once a day, I would set the first two to once daily (eg 0600)
and SWN_SELSEN to every 15 minutes (to cater for future extended
notification schedules).

As for only using FULL, I would create custom ZXXX_DELTA and
ZXXX_FULL filters and then in the Schedule Selection create
a ZXXX_SCHEDULE_SELECTION which uses filter ZXXX_FULL.

regards
Rick Bakker
Hanabi Technology

On 6/5/09, Ruben Baldassarri <rbaldassarri at yahoo.com.ar> wrote:
>
> Hi all.
>
> I'm trying to configure Extended Notifications and I have a couple of things I don't understand. I hope you can help me.
>
> I want to notify only workitems related to a specific workflow (I mean all workflows based on a specific workflow template).
> So, I defined a new category, created new filter basic data for this category, and filled the relevant tasks in their corresponding filter settings.
> The problem is that one of these tasks is the generic decision task (TS00008267) which is also used by other workflows.
> I've seen that in the filter setting there is a parameter WORKFLOW_STEP which I think would solve my problem. But I couldn' find any documentation on it. How must I populate this parameter?
>
> My second question is about scheduling.
> As far I can see, there are three schedules:
> - Schedule selection
> - Delivery schedule
> - Job schedule for program SWN_SELSEN
> Can you explain how each of them affect the notifications?
> Which is the use of the field Interval in the first two schedules?
> And how should I set the schedule selection FULL so that the agents receive all their pending workitems only once per day at first time in the morning?
>
> Thanks in advance.
>
> Greetings,
> Ruben.
>
>
>
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