Use of substitution to classify tasks

[Yates, Melissa]

What we do here if a user forgets to substitute before vacation or is out sick or on disability is have the uer's manager submit a service desk ticket requesting a sub be created.  This is routed to workflow support where I use function module RH_SUBSTITUTES_LIST to create a subsitute for the period of time required.  The service ticket is the audit trail for me creating the sub thru the backdoor.....this also doesn't compromise any of the HR org structure as well.

Melissa Yates
Utility Shared Services IT
SAP Workflow
(585) 771-4750
(585) 315-2134 (cell)
USS SAP Workflow Support Team<mailto:USSSAPWorkflowSupportTeam at corp.root>
________________________________
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Ibrahim Khan
Sent: Wednesday, July 15, 2009 12:16 PM
To: SAP Workflow Users' Group
Subject: Re: Use of substitution to classify tasks

Hi Friends,
  In my company we are using SAP 4.7 and I insist on using substitution but they are not using that because of authorization issue as we need to change the authorization of the substitute. Instead what they do is simply attach the user to the position and do a user reconciliation so that all the workflow's will be received by both the actual approver and substitute. What is the risk involved in this and how could i convenience the users to use substitution. As mentioned by the other consultants, most of the time the approver leaves for vacation without doing substitution and the substitute will ask as to do this user attachment. Please advice.

Regards,
Ibrahim Khan
On Tue, Jul 14, 2009 at 7:07 PM, Gatling, Ginger <ginger.gatling at sap.com<mailto:ginger.gatling at sap.com>> wrote:

Hello  Everyone,
I have a colleague looking a future Duet functionality, and they are wondering how much customers use substitution in general, and which ones use classification of tasks.   With tasks classification you can classify your tasks, and then include them in a subsitution profile.  This way substitutes only get certain tasks.

I've told them that substitution is heavily used -but I'm not sure about task classification.  Would you mind letting me know how much you use task classification?   And, if you don't use the substitution provided by workflow - do you use something else?

Thanks so much for your help!
Best
Ginger
(ginger.gatling at sap.com<mailto:ginger.gatling at sap.com>)

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