Use of substitution to classify tasks

[Alon Raskin]

Yes, we see that all the time. Users who are SUPPOSED to setup substitution while they are out of the office but never do. In their defense, sometimes they are out of the office with no notice (ie. Waking up and feeling unwell in the morning). For most of our clients, we solve that one by giving them access to create substitution from their Blackberry devices. Of course, they can also action their work items from their BlackBerry devices...

Alon Raskin
e: araskin at 3i-consulting.com<mailto:araskin at 3i-consulting.com>

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Sue Doughty
Sent: Tuesday, July 14, 2009 9:48 AM
To: SAP Workflow Users' Group
Subject: RE: Use of substitution to classify tasks

Ginger,

We use substitution user to user.  Let me rephrase that....users are SUPPOSED to set up substitutes if they are to be out of the office.  Most of the time they do not and I have to do it after they've left the office.

Honestly, I never looked into the Classification until you sent the email today.  After looking at it, it would be a good thing for us to pursue.  For example, for T&E manager approval workflows, the A/P manager approves them when the managers are out of the office.  Now, they have to be forwarded to her (usually by me), but if we set up the classification, the managers could set up the substitute by the A/P manager approval task and then A/P would only see those work items.

Thanks for bringing it to my attention!

Regards,
Sue T. Doughty
SAP Workflow Specialist
Old Dominion Freight Line, Inc.
500 Old Dominion Way
Thomasville, NC 27360
Phone:  (336) 822-5189
Toll Free (800 ) 432-6335, ext. 5189
Email:  sue.doughty at odfl.com<mailto:sue.doughty at odfl.com>
________________________________
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Gatling, Ginger
Sent: Tuesday, July 14, 2009 9:38 AM
To: sap-wug at mit.edu
Subject: Use of substitution to classify tasks


Hello  Everyone,
I have a colleague looking a future Duet functionality, and they are wondering how much customers use substitution in general, and which ones use classification of tasks.   With tasks classification you can classify your tasks, and then include them in a subsitution profile.  This way substitutes only get certain tasks.

I've told them that substitution is heavily used -but I'm not sure about task classification.  Would you mind letting me know how much you use task classification?   And, if you don't use the substitution provided by workflow - do you use something else?

Thanks so much for your help!
Best
Ginger
(ginger.gatling at sap.com)
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