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<title>Use of substitution to classify tasks</title>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Yes, we see that all the time. Users who are SUPPOSED to setup
substitution while they are out of the office but never do. In their defense,
sometimes they are out of the office with no notice (ie. Waking up and feeling
unwell in the morning). For most of our clients, we solve that one by giving
them access to create substitution from their Blackberry devices. Of course,
they can also action their work items from their BlackBerry devices…<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'>Alon Raskin</span></b><span style='font-size:10.0pt;font-family:
"Verdana","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'>e:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'> <b><a href="mailto:araskin@3i-consulting.com"
title="mailto:araskin@3i-consulting.com blocked::mailto:araskin@3i-consulting.com">araskin@3i-consulting.com</a></b></span><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
sap-wug-bounces@mit.edu [mailto:sap-wug-bounces@mit.edu] <b>On Behalf Of </b>Sue
Doughty<br>
<b>Sent:</b> Tuesday, July 14, 2009 9:48 AM<br>
<b>To:</b> SAP Workflow Users' Group<br>
<b>Subject:</b> RE: Use of substitution to classify tasks<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Ginger,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>We use substitution user to user. Let me rephrase
that….users are SUPPOSED to set up substitutes if they are to be out of
the office. Most of the time they do not and I have to do it after
they’ve left the office.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Honestly, I never looked into the Classification until you sent the
email today. After looking at it, it would be a good thing for us to
pursue. For example, for T&E manager approval workflows, the A/P
manager approves them when the managers are out of the office. Now, they
have to be forwarded to her (usually by me), but if we set up the
classification, the managers could set up the substitute by the A/P manager
approval task and then A/P would only see those work items.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Thanks for bringing it to my attention!<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>Regards,</span><span style='color:navy'><o:p></o:p></span></p>
<p class=MsoNormal><em><b><span style='font-size:18.0pt;font-family:"Monotype Corsiva";
color:green'>Sue T. Doughty</span></b></em><span style='color:navy'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:navy'>SAP Workflow Specialist</span><span style='color:navy'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:navy'>Old Dominion Freight Line, Inc.</span><span style='color:navy'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:navy'>500 Old Dominion Way</span><span style='color:navy'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:navy'>Thomasville, NC 27360</span><span style='color:navy'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:navy'>Phone: (336) 822-5189</span><span style='color:navy'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:navy'>Toll Free (800 ) 432-6335, ext. 5189</span><span style='color:navy'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:navy'>Email: <a href="mailto:sue.doughty@odfl.com">sue.doughty@odfl.com</a></span><o:p></o:p></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
sap-wug-bounces@mit.edu [mailto:sap-wug-bounces@mit.edu] <b>On Behalf Of </b>Gatling,
Ginger<br>
<b>Sent:</b> Tuesday, July 14, 2009 9:38 AM<br>
<b>To:</b> sap-wug@mit.edu<br>
<b>Subject:</b> Use of substitution to classify tasks</span><o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Hello
Everyone,</span> <br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I have a
colleague looking a future Duet functionality, and they are wondering how much
customers use substitution in general, and which ones use classification of
tasks. With tasks classification you can classify your tasks, and
then include them in a subsitution profile. This way substitutes only get
certain tasks.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I've told
them that substitution is heavily used -but I'm not sure about task
classification. Would you mind letting me know how much you use task
classification? And, if you don't use the substitution provided by
workflow - do you use something else?</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Thanks so
much for your help!</span> <br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Best</span> <br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Ginger</span> <br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>(ginger.gatling@sap.com)</span>
<o:p></o:p></p>
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