Deadline Monitoring on Weekends and Holidays

[Alfano, Judy (ISO)]

Hi All - I've found many questions about deadline monitoring in the
archives, but so far haven't seen information about special handling for
non-business days. 
 
We use a custom escalation process in several of our existing workflows.
Recipients are selected from a user maintained table, and deadlines are
calculated using a factory calendar that excludes weekends and holidays.

 
For new development I'm working on, I attempted to get away from using
that custom process and instead set up an Org Unit and some rules to
distribute work items. I'm using the Latest End tab to set up a deadline
currently based on the creation time of the work item, plus (for
example) 24 hours. My problem has been that items created at 14:00 on
Friday, escalate at 14:00 Saturday instead of on Monday as I'd hoped. We
changed the execution schedule of job RSWWDHEX to a calendar that
excludes weekends, but this caused the items to escalate immediately
after midnight Monday when the job started running again, so that's not
quite right either. If the answer is that I need to calculate that
deadline manually in order to skip certain days, I'm fine with that. But
I wonder if I'm missing something that the rest of you know??
 
Thanks very much - I'm pretty much a beginner, but have learned a great
deal from all of your questions and answers!
 
Judy Alfano
MassMutual Financial Group 
Springfield MA
 
 
 

---------------------------------------------------------
This e-mail transmission may contain information that is 
proprietary, privileged and/or confidential and is
intended exclusively for the person(s) to whom it is
addressed. Any use, copying, retention or disclosure by
any person other than the intended recipient or the
intended recipient's designees is strictly prohibited. If
you are not the intended recipient or their designee,
please notify the sender immediately by return e-mail and
delete all copies.
---------------------------------------------------------
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mailman.mit.edu/pipermail/sap-wug/attachments/20090223/5052afa1/attachment.htm