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<DIV><SPAN class=542583418-23022009><FONT face="Trebuchet MS" color=#000080
size=2>Hi All - I've found many questions about deadline monitoring in the
archives, but so far haven't seen information about special handling for
non-business days. </FONT></SPAN></DIV>
<DIV><SPAN class=542583418-23022009></SPAN> </DIV>
<DIV><SPAN class=542583418-23022009></SPAN><SPAN class=542583418-23022009><FONT
face="Trebuchet MS" color=#000080 size=2>We use a custom escalation process in
several of our existing workflows. Recipients are selected from a user
maintained table, and deadlines are calculated using a factory calendar
that excludes weekends and holidays. </FONT></SPAN></DIV>
<DIV><SPAN class=542583418-23022009><FONT face="Trebuchet MS" color=#000080
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=542583418-23022009><FONT face="Trebuchet MS" color=#000080
size=2>For new development I'm working on, I attempted to get away from using
that custom process and instead set up an Org Unit and some rules to distribute
work items. I'm using the Latest End tab to set up a deadline currently based on
the creation time of the work item, plus (for example) 24 hours. My problem has
been that items created at 14:00 on Friday, escalate at 14:00 Saturday instead
of on Monday as I'd hoped. We changed the execution schedule of job
RSWWDHEX to a calendar that excludes weekends, but this caused the items to
escalate immediately after midnight Monday when the job started running again,
so that's not quite right either. If the answer is that I need to calculate that
deadline manually in order to skip certain days, I'm fine with that. But I
wonder if I'm missing something that the rest of you know??</FONT></SPAN></DIV>
<DIV><SPAN class=542583418-23022009><FONT face="Trebuchet MS" color=#000080
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=542583418-23022009><FONT face="Trebuchet MS" color=#000080
size=2>Thanks very much - I'm pretty much a beginner, but have learned a great
deal from all of your questions and answers!</FONT></SPAN></DIV>
<DIV><SPAN class=542583418-23022009><FONT face="Trebuchet MS" color=#000080
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=542583418-23022009><FONT face="Trebuchet MS" color=#000080
size=2>Judy Alfano</FONT></SPAN></DIV>
<DIV><SPAN class=542583418-23022009><FONT face="Trebuchet MS" color=#000080
size=2>MassMutual Financial Group </FONT></SPAN></DIV>
<DIV><SPAN class=542583418-23022009><FONT face="Trebuchet MS" color=#000080
size=2>Springfield MA</FONT></SPAN></DIV>
<DIV><SPAN class=542583418-23022009><FONT face="Trebuchet MS" color=#000080
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=542583418-23022009><FONT face="Trebuchet MS" color=#000080
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=542583418-23022009><FONT face="Trebuchet MS" color=#000080
size=2></FONT></SPAN> </DIV>
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