Delete unneeded work items from Production

Gavin Mooney gavinmooney at gmail.com
Tue Feb 3 20:41:34 EST 2009


Hi all,

At a client that has been live for a year there are a number of work items
(thousands) that have accumulated in inboxes because although they were
routed to agents, often the problem was corrected without executing the
workitem. The work items are therefore no longer necessary.

Of course correcting the problem outside workflow goes against the work flow
principles and means that there is no audit trail, etc. but the point is
that they now have all these unncessary work items and want to get rid of
'em.

What are the options?
- SWWL_TOPLEVEL? Apparently not meant to be run in a productive environment
- New custom program to call a WAPI?
- Anything else?

I'm sure this problem isn't that uncommon so I'd be interested in any
comments or suggestions please.

Thanks,
Gavin
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